Miami, FL, March 20, 2014 --(PR.com
)-- Stratus Contact Solutions, a leading provider in 24/7 high touch multi-channel social, chat, email and traditional call services, will present "Becoming a Social Business" at the PACE 2014 National Convention & Expo.
This session will help customer service and contact center professionals learn how to evolve from using social media as just a function into using it as part of a business strategy. Attendees will learn that when social is applied across the organization it improves connections with customers, prospects and employees.
Stratus Contact Solutions provides multichannel sales and customer care through social, email, chat and voice services. As one offering, Stratus Contact Solutions' social media data, marketing automation and contact center solutions can help businesses acquire new customers, provide customer care and cut organizational costs.
The 2014 PACE Annual Convention & Expo offers all attendees the opportunity to participate in targeted sessions led by experts in customer engagement. The event will take place at The Westin Diplomat in Hollywood, Florida on Wednesday, April 2nd through Saturday, April 5th. To read more about this event, visit www.stratuscontactsolutions.com/becoming-a-social-business.
About Stratus Contact Solutions
Stratus Contact Solutions provides multichannel sales and customer care through social, email, chat and voice services. As one offering, the power of social media data, marketing automation and contact center solutions can acquire new customers, provide customer care and cuts organizational costs. Visit http://www.stratuscontactsolutions.com or follow @stratuscxm on Twitter
Traditionally, outsourced solutions are 10-15% lower cost than existing in-house operations. The key drivers in outsourcing are cost reduction, resource expansion and effective business management. The daily operations of contact centers are of utmost importance to maintaining customer experiences and relationships.