CARE Discussion Panel to Include

A customer service panel designed to share best practices for vacation clubs and timeshare companies will be a part of the Cooperative Association of Resort Exchangers conference next week.

Tampa, FL, April 27, 2014 --( Ways to improve customer service in the vacation club and timeshare resale sectors of the travel industry will be a highlight of the Cooperative Association of Resort Exchangers’ (CARE) upcoming Spring 2014 conference.

Scheduled for May 3-6, 2014 at the Sandestin Golf and Beach Resort in Destin, Florida, the conference will include a panel discussion focused on new ways that the industry can improve customer service methods in a post-recession climate of relationship development with new and existing clients.

Entitled “Next Generation Customer Experience,” the panel will take place on the second full day of the conference, Monday, May 5, at 12:45pm and include CCO Steve Luba in addition to Matt Twitty of Accommodations Unlimited, Club Resort Intervals’ Sarah Becker and Amanda Hertzberg from Preferred Access.

Customer satisfaction with timeshare resale companies has significantly improved, with statistics from the 2013 ARDA International Foundation Shared Vacation Ownership Resale Study revealing that recent sellers had a 75 percent overall satisfaction rate with their resale company. Recent buyers were even more satisfied, at 80 percent.

“We certainly understand the importance of customer service in the timeshare resale space, which is why we have grown our customer service team and have expanded our follow up program with our clients,” said Wesley Kogelman, president and CEO, “Customer engagement is our focus and we will continue to find innovative ways to increase engagement through multiple avenues.”

“Our customers are contacted 12, 30, and 60 days after signing up with our service and we want to make sure they understand exactly how to manage their timeshare advertisement through the tools we provide them to increase visibility for their property. Plus, our team is at the ready 70 hours a week for customer inquiries in case they need help with the service,” added Kogelman.

For more information about the CARE Conference, please go to To review the timeshare inventory available at, please visit .

About is an internet advertising and marketing company for timeshare owners who seek to sell or rent timeshare by-owner. The company has been in business since 2000 and was ranked by Inc. Magazine as one of the fastest-growing, privately held companies in the country—making the prestigious Inc. 5000 list in 2010 and 2011. was also listed as one of BusinessNH Magazine’s Top 10 Companies to Watch in 2009. The company is a member in good standing with the American Resort Development Association (ARDA), Canadian Resort Development Association (CRDA), Cooperative Association of Resort Exchangers (CARE) and is a preferred resale provider for the National Timeshare Owners Association (NTOA). For more information, please visit or call 1-800-882-0296.

Steve Luba
Chief Communications Officer
Email: s.luba(at)
Ph: 800-882-0296
Steve Luba