New Book, Questioning Protocol Provides Consumer Friendly Information to Empower Patients and Their Family

Randi Redmond Oster is pleased to announce the release of her book, “Questioning Protocol” and she is on a mission. Her goal is simple: to provide consumer friendly information that helps empower patients and their loved ones to become their best health care advocates.

New York, NY, June 07, 2014 --( Through her new book, "Questioning Protocol," Randi seeks to enable caregivers to feel in-control and to understand the choices that need to be made on behalf of their ailing loved ones. She has witnessed families being intimated by the medical community and overwhelmed by vast amounts of information and emotion.

Randi advocates a simple understanding and offers the tools needed in an emotional situation. She incorporates her corporate know-how and decision-making techniques to create straightforward, easy-to-follow action items – a tool kit with 50 concrete tips of what people can do now - to help cope with and prepare for a healthcare crisis. It is easier to learn about the healthcare system prior to needing care.

This combination of what to do and how to do it gives readers the missing link to ensure they can become their loved one’s best health care advocate.

Because Randi and her husband mastered how – and when – to ask the right questions, get understandable answers and evaluate alternatives, their son is thriving and managing his chronic disease with nutrition management and no medication.

"Questioning Protocol" has won several awards including the Pinnacle Book Award Winner for the Health Category Spring 2014 and the 2014 Indie Excellence Book Awards Finalist. The book is available in print and ebook format.

Book Information:
Questioning Protocol
By Randi Redmond Oster
Publisher: Well Path Press
ISBN: 978-0989912006
Published: May 2014
Pages: 280
Genre: Health, Family Health

Questioning Protocol is a healthcare solutions book from a mom’s perspective. Now, everyone can use the same techniques to help cope with a healthcare crisis. Randi Redmond Oster shares the tips, tools, and tricks from her corporate experience, engineering skills, and compassion for her son, for navigating the broken healthcare system. Learn how she maintains control when her healthcare crisis seems overwhelming. Discover how she creates a high-performing healthcare team focused on her son. Understand how she manipulates the hierarchy of the healthcare system to help improve her son’s care. See how she finds ways to feel grateful, even when her world seems upside down.

About The Author:
Randi Redmond Oster is the award winning author of Questioning Protocol, which helps patients navigate the healthcare system and medical professionals understand the patient perspective. Randi spent the first 18 years of her career in GE working on complex aerospace systems and building profitable financial services businesses. She received a Black Belt in Six Sigma Quality and numerous leadership awards. The skills gained in GE empowered her to effectively navigate the healthcare system and find opportunities for process improvements, as she advocated for her chronically ill son in the hospital. Today, she is a Malcolm Baldrige Examiner focusing on healthcare and a leading speaker on healthcare reform, shared decision making and patient engagement.

For more information, review copies, or interviews please contact the author at:

Randi Redmond Oster
Randi Redmond Oster