Ridgefield, CT, October 18, 2007 --(PR.com
)-- The CEO Show with Robert Reiss features Harley Lippman, founder and CEO of Genesis 10, business and technology consultants, discusses the unique business model that has driven growth from start-up to $150 million annual revenue and over 2,000 associates in just 8 years.
On October 21 at 9pm Eastern Standard Time, The CEO Show will feature Harley Lippman, the Founder and CEO of Genesis 10, who will discuss the unique business model that has driven growth from start up to $150 million annual revenue with over 2,000 associates in just 8 years.
Genesis 10 was recently featured in Fortune Small Business, and this is the first time the founder will be on national radio in an in-depth interview sharing the insights to the Genesis 10 model. Lippman will discuss ideas such as how to “bullet proof” clients, the Genesis 10 “skin in the game” model, the primary reason many consulting firms fail, what today’s clients are really looking for, and what it takes to fuel significant growth in today’s market.
The CEO Show with Robert Reiss is a unique business radio series in America devoted exclusively to sharing powerful stories about reinventing industry through exceptional customer service as told in 20 minute interviews with America’s top CEOs. Recent show guests include: David Neeleman, Founder & Chairman Jet Blue; Simon F. Cooper, President The Ritz Carlton Organization, Bruce Mosler, CEO Cushman & Wakefield, and Leon Gorman, CEO L.L.Bean.
To get a complete schedule of audio broadcasts, new show locations, and to listen to audio rebroadcasts of recent guest interviews, go to: http://www.theceoshowonline.com
Contact: Robert Reiss 203 894 9400, firstname.lastname@example.org
Hosted by customer service guru Robert Reiss, The CEO Show with Robert Reiss, which started in Greenwich CT in April 2007, is now available in 36 cities across the USA syndicated by the Business Talk Radio Network and by the Lifestyle Talk Radio Network, for the first time starting September 2007. Broadcast markets include: Atlanta, Boston, Columbus, Houston, Las Vegas, San Diego, Spokane and West Palm Beach. To get a list of the station near you broadcasting the show, or to see list of guests and listen to previous guests visit: www.theceoshowonline.com
This exciting new forum has received rave reviews from top executives. All about honest and frank discussion, The CEO Show with Robert Reiss has already built a reputation for being the must-listen-to source for cutting edge ideas. It helps listeners make sense of the highly misunderstood but critical art of customer service.
Here are some insights from CEO Show guests…according to Bernie Marcus, Co-Founder and 19 year CEO The Home Depot, “Very few people think about what the customer wants…they think about what they want to give the customer.” The ramifications can be far-reaching. As William P. Lauder, CEO The Estee Lauder Companies, Inc. emphasized on a recent broadcast, “Extraordinary service is the ultimate over time in driving shareholder value.” Commenting on metrics, Patrick Charmel, CEO Griffin Hospital -- Fortune Magazine’s # 1 best small company to work for in America, said “Measure pride, not satisfaction. Once you satisfy needs, new needs will arise.”
As far as the actual show goes, maybe it was explained best by Carolyn Kepcher CEO Carolyn & Co., former judge The Apprentice, EVP The Trump Organization and author of the best-seller Carolyn 101, who said, “I’ve been very involved with the media. What’s great about The CEO Show with Robert Reiss is that you get to the core and discuss what really matters. Also, it’s a lot of fun. I encourage everyone to tune in and listen.”
The weekly series is hosted by Robert Reiss, a much sought after customer service expert who coined the term “Customer Experience Organization.” According to Reiss, “Millions of business people ask the same question…’What can I do to help my business succeed?’ The CEO Show will answer this question every Sunday evening, so listeners can get a head start every Monday morning.” Reiss further explains, “The show’s popularity stems from the fact that Americans know intuitively that the customer experience is at the center of business success.” Asked where he got the idea for the show, Reiss explained that linking the customer experience to long-term profitability was a recurring subject in his consulting and executive interviews. Reiss added, “My concept for the show was to have candid in-depth discussions with industry leader CEOs so that the general public, investors and business executives could hear the secrets of linking customer experience and strategy.”
The Show was a natural fit for Reiss, who pioneered the “strategic customer service” concept. Over the past two decades, he has interviewed over 1,000 executives and his work has been featured in many publications including The Harvard Business Review. He is President of Reissource, a firm that facilitates strategy-through-service planning as well as strategic retreats, and he has co-authored the recent book Golf and the Art of Customer Service. Reiss also delivers keynote speeches across the country on the impact customer service can have on an organization.