Orlando, FL, June 18, 2014 --(PR.com
)-- Best Western Belize Biltmore Plaza, a full service Caribbean style hotel situated in the quiet and serene residential area of Bella Vista on the northern outskirts of Belize City has selected the Housekeeping PM Touch System™ quality assurance inspection software from Stark Service Solutions, LLC (“Stark”) with the goal to improve efficiencies within their housekeeping and maintenance operations. With the application now installed, The Biltmore Plaza hotel is experiencing thrilling results.
“We explored several options. Of utmost importance to us was that we implement a tool that would be very easy for our staff to learn, as well as offer the flexibility of customized schedules and tasks for both Housekeeping and Maintenance,” stated Ted Tejada, General Manager, Biltmore Plaza hotel. “I knew from past experience that the Housekeeping PM Touch System™ would meet all of these requirements and give my team personalized attention and service.”
The Housekeeping PM Touch System™ is a web-based mobile system for use on any device - smartphone, tablet, and desktop computer. It replaces manual paper tracking systems and allows housekeeping and maintenance staff the ability to more effectively keep track of the level of cleanliness and preventative maintenance via daily room inspections, deep clean, PM programs and Work Orders. It schedules automatic alerts for future tasks that will require their attention. Clients internationally use this total quality management tool, which was developed by hospitality industry professionals, to reduce their labor costs, increase property cleanliness, and provide their guests with an improved and more consistent experience. It also gives management the ability to track the quality and consistency of the work performed at their property via on-line performance scorecards and specialty reports and then better reward and train their staff, as needed.
An exclusive feature of their system is the Bed Bug self-inspection, with content by the experts at ORKIN. This allows for a more efficient way for housekeeping staff to track their inspections in order to reduce the likelihood of infestation problems and provide the necessary documentation of inspections to management to mitigate the property’s legal liabilities should an issue occur. The tool is endorsed by AH&LEI, HosptialityLawyer.com, and MD Preferred Services.
Proven track record
“We have been using the system for some time now, and our team has found it very easy and enjoyable to use. We have particularly benefited from the performance development reports which have allowed us to improve our Room Attendant’s quality and productivity. The results are evident in our continuously increasing guest satisfaction scores. The Touch System™ has made it easier for us to do what we love, providing our guests with an exceptional experience!” Tejada states.
Naomi Stark, President of Stark Service Solutions, comments, “Working with Ted and the Biltmore Plaza team is a pleasure. This relationship has expanded our client base to Central America and we couldn't be happier to see their exciting success.”
About Stark Service Solutions
Since 2001, Stark Service Solutions, LLC, has been delivering unparalleled customer service enhancement programs. Stark’s uniquely designed programs are established on a foundation of five-star, five-diamond hospitality service standards and integrated with current technology. Known for developing smart training and software platforms such as the Touch System™, the only software tool of its kind, bridging HR, Training and Operations to sustain a culture of highly personalized guest experiences, Stark Service Solutions does just that – provides solutions for clients to improve their service.
Stark’s programs bring a unique approach to customer satisfaction management, which consistently assists clients in all sectors of the industry. Clients include: Starwood Hotels & Resorts, Hilton Hotels, Wyndham Hotels, Best Western International, Marriott, IHG, and numerous independents who have implemented Stark’s specialized methodologies, experience enormous successes including increased star and diamond ratings as well as significant increases to guest satisfaction and Trip Advisor ratings. Recognized by the Medical Community since 2010, Stark is the national exclusive MD Preferred Service Award recipient for outstanding Technology and Training Services for the hospitality industry. This privately owned and operated company is built upon a distinctively personalized approach to the hospitality business. For additional information contact them by calling 480.614.1009 or by emailing firstname.lastname@example.org. Visit the web site www.starkservicesolutions.com. Follow Stark on Twitter http://twitter.com/StarkSolutions.
About Best Western Belize Biltmore Plaza Hotel
Best Western Belize Biltmore Plaza is a full service Caribbean style hotel situated in the quiet and serene residential area of Bella Vista on the northern outskirts of Belize City. This Belize hotel is perfect for meetings and conferences, and is easily accessible on the Mundo Maya route, between Mexico and Guatemala on the Northern Highway. It is 3 miles from downtown Belize City and 7 miles from the Phillip Goldson International Airport.
For the vacation traveler, The Best Western Belize Biltmore Plaza Hotel is ideally located for day trips to the nearby Maya ruins and sanctuaries where endangered creatures roam freely in the wild. Belize World Heritage sites, such as the Blue Hole and the Barrier Reef, are easily accessible. For more information, contact Best Western Belize Biltmore Plaza Hotel: 011-501-223-2302 or by emailing email@example.com. Or visit the web site http://www.belizebiltmore.com