Washington, DC, August 25, 2014 --(PR.com
)-- What is the state of the hotel industry? What is the outlook for 2014/15? What are customers looking for in hotel design and guest experience? Online and social media marketing – what’s working? How do hoteliers prepare for emerging markets? Online reputations management best practices. These are just a few of the agenda highlights at the ILHA Fast Forward 2020 conference.
Who are the experts? Tristan Dowell, Vice President of Global Sales, Luxury & Consortia Hyatt Hotels Corporation and Kenneth Villamil, Global Director, Product & Brand Development, Park Hyatt and Andaz Hotels, will share trends and insights they are receiving from customers in delivering a luxury hotel brand experience of the future.
Lisa Potts, SVP, Trump Hotel Collection, Allison Sitch, VP Global Public Relations, The Ritz-Carlton Hotel Company, Brad King, VP of Sales, Sojern, and Luke Markesky, Director of Web Production, Sabre Hospitality Solutions, will join Mike Schmitt, CEO of Clairvoix, to discuss Online & Social Media Marketing – What’s Working? Moderator Barbara DeLollis, award winning business reporter and founder of travelupdate.com promises a thought provoking and lively session.
Rohit Verma, Singapore Tourism Board Distinguished Professor at Cornell University, will be sharing how upscale and luxury hotels are using technology-based innovations to personalize guest experiences. This session will present case studies and results of a survey of luxury hotel executives. Relative usefulness of different types of technologies for enhancing guest satisfaction, delight, and engagement will be presented.
See the full agenda at http://www.luxuryhotelconference.com/agenda-2014/
The International Luxury Hotel Association will be holding their Fast Forward 2020 Conference Sept. 22-23, at the Gaylord National Convention Center in Washington D.C. The ILHA is the luxury hotel industry’s biggest influencer, reaching over 300,000 hospitality professionals through its Media Channels and Publications. They are bringing together Industry Experts and Thought Leaders to answer the greatest challenges facing hotel business today.
The International Luxury Hotel Association is a membership based global non-profit association for the luxury hospitality and travel industry. The ILHA provides its members with the resources needed to enhance professionalism, ensuring their continued growth and success to better meet and exceed the expectations of their guests. The goals of the ILHA are to improve service standards, create a global forum for communication between luxury hoteliers, promote innovation and help its members make the right technology decisions for their hotel www.luxuryhotelassociation.org
Contact Sharon Hirschowitz for more information firstname.lastname@example.org