San Francisco, CA, September 04, 2014 --(PR.com
)-- Mariposa Leadership, Inc. is pleased to announce that Annette Franz, Director, VOC Consulting at Confirmit, and author of the customer experience blog, CX Journey, will be a guest on Wise Talk, a popular monthly leadership forum for technology executives, on Monday, September 22, 2014 at 12pm PT/3pm ET. In an interview with Sue Bethanis, CEO/Founder of Mariposa Leadership, Annette will discuss the importance of the employee experience in any customer experience strategy and offer tips for transforming company culture so that the customer remains the focus of every conversation.
Companies today are embracing customer experience strategies as they hold the potential for a true competitive advantage. Employees play a critical role in the success of customer experience strategies. With more than 20 years’ experience, Annette is passionate about helping companies understand the importance of employee experience to customer experience. Annette has led Consulting Services departments for several companies that focus on improving both the customer and employee experience by utilizing software platforms to facilitate listening to and operationalizing the voice of the constituent (VOC.) She is currently Director, VOC Consulting at Confirmit and writes a popular blog, CX Journey™, as a way to share her learnings and experiences. Her blog is currently syndicated on CustomerThink, Yahoo Small Business Advisors, FutureLab, Business2Community, and more.
2014 accolades include: #45 of The 100 Most Influential Tech Women on Twitter by Business Insider, Top 10 of 2014 Top 50 Most Active Influencers in #CX – Customer Experience by MindTouch, #1 of Top 100 Big Data and Customer Experience Influencers by Onalytica, #11 Executive Top 60 Customer Experience Influencers by SAP.
For more information on Wise Talk and to sign up to participate in this interactive Forum, visit: http://www.mariposaleadership.com/wise-talk/registration/.
About Mariposa Leadership, Inc.
Mariposa Leadership, an executive leadership coaching firm, has served the Bay Area’s most successful companies in Silicon Valley and the SF Bay Area since 1996. High-tech and other demanding industries leverage Mariposa’s individual and executive team coaching programs to accelerate leadership performance.
Wise Talk is Mariposa’s monthly Leadership Forum hosted by CEO/Founder, Sue Bethanis. With more than 100 sessions recorded to date, Wise Talk’s unique dialogue via teleconference features informative interviews with selected experts from around the world and covers the latest in leadership topics such as strategy, customer experience, employee engagement, design thinking and other cutting-edge leadership content.
For more information, visit: http://www.mariposaleadership.com/