Columbus Center for Human Services, Inc. Increases Business Using NexTraq Fleet Tracking

Provider of support services for individuals with developmental disabilities expands transportation services throughout four counties with fleet management solution.

Atlanta, GA, November 22, 2014 --( NexTraq®, a leading GPS fleet and asset tracking company, today announced that its client, Columbus Center for Human Services, Inc., has expanded business throughout four different counties while improving fleet efficiency within two months of using the NexTraq Fleet Tracking solution.

After looking at several fleet tracking providers, CCHS chose the NexTraq solution due to its comprehensive feature set. “NexTraq has every aspect; maintenance, scheduling, routing and they’re part of Fleetcor. We really needed to switch to a solution like that,” said Carolyn Sparks, Transportation Services Manager for CCHS.

Since implementing the NexTraq Fleet Tracking solution, CCHS has more than doubled the number of patients it serves. “When we started with NexTraq, we were transporting 962 people a month. In the last two months alone, we have transported 2,192 people,” said Sparks.

With drivers now traveling throughout four different counties, CCHS uses the route optimization feature to order and create the shortest, most efficient routes to each location. Sparks said, “Because of the optimization software, I have been able to increase the number of routes the drivers are doing while eliminating wasted miles and increasing revenue.”

Sparks also notes that the ability to automate the job scheduling and dispatching process has been a major benefit to the business. Sparks uses NexTraq’s Job Schedule Board, an easy-to-use, drag-and-drop scheduling tool, to create and dispatch 4,000 jobs per week.

With company policy prohibiting drivers from using their cell phones behind the wheel, CCHS utilizes the GPS solution to locate drivers and keep the office informed of activity in the field. “Using the NexTraq platform, I know exactly where my drivers are and I know if there’s a problem.” Sparks added, “We had a vehicle break down and I was able to get a tow truck there in minutes.”

Sparks also notes that the fuel card integration feature has helped CCHS more accurately keep track of fuel card transactions. “When you have drivers going to different areas at various times, it can be difficult figuring out the different receipts. Now, every vehicle has its own fuel card and every driver has a pin number. It’s an amazing system, I love it.”

Mike Scarbrough, President of NexTraq, said, “Success stories like this one is what motivates us to continue to build market-leading technology. We wanted our solution to meet the needs of not just a few industries, but all industries with vehicles in the field. This is why we have one of the most comprehensive solutions available, and continue to develop a broad feature set.”

What piece of advice would Sparks give other businesses interested in fleet management technology? “I think that optimization software is a little scary if you’ve never used it before. What I’ve learned from NexTraq is that I have my account rep, customer service and the support team to assist whenever I have questions. Honestly, if people would kind of get away from the fear, it’s amazing.”

For more information about the NexTraq Fleet Tracking solution and its applications – Fleet Metrics™, Fleet Dispatch™ and NexTraq Connect™ – please visit or call us at 800.358.6178.

About Columbus Center for Human Services, Inc.
Columbus Center for Human Services, Inc. is an experienced provider of comprehensive support services for adults with developmental disabilities since 1983. The mission of Columbus Center for Human Services is to prioritize health, safety, and personal goals, and to promote positive community roles for individuals with disabilities. For more information, please visit

About NexTraq
Established in 2000, NexTraq provides the leading GPS fleet tracking solution in the telematics industry. The NexTraq® solution is a cloud-based application that enables service and distribution businesses to optimize fleet operations while reducing operational costs and maximizing revenue. Based in Atlanta, NexTraq customers achieve ROI in as little as one month. For more information, please visit
Adrienne Sachs