Atlanta, GA, February 05, 2015 --(PR.com
)-- Origin Consulting LLC announced today that they have delivered the implementation of Oracle Utilities Mobile Workforce Management (MWM) version 18.104.22.168 at ENSTAR, a regulated public utility that delivers natural gas to approximately 137,000 customers in south-central Alaska.
The latest version of the solution, which provides a real-time, end-to-end enterprise solution for managing field work, will enable ENSTAR to achieve maximum visibility, control, and performance of field resources. Through a productized integration with Oracle Utilities Customer Care and Billing (CC&B), ENSTAR now has real-time updates detailing the progress of field work through the completion of service orders.
According to John Sims, ENSTAR’s director of business development, “We were excited about the new out-of-the-box functionality, but also wanted customizations that would bring back components from earlier versions that were not included in version 2.2. Origin implemented the solution, along with delivering those customizations. We were very happy with the work they did.”
ENSTAR chose Origin for the project because the consultancy previously delivered an on-time and on-budget implementation of Oracle Utilities Customer Self Service (OUCSS). “Along with their deep product knowledge, their strong communication skills have earned our trust,” stated John Sims.
“Our experience, creativity and problem solving skills allow us to excel when implementing solutions,” says Origin’s president, Pam Glanvill. “We embrace and excel on these projects.”
Oracle Utilities products were selected by ENSTAR in September 2009 and have since accomplished successful implementation upgrades to date.
ENSTAR Natural Gas Company, headquartered in Anchorage, Alaska, is a regulated public utility that delivers natural gas to approximately 137,000 residential, commercial, and industrial customers in and around the Anchorage and Cook Inlet area, including: Anchor Point, Big Lake, Bird Creek, Butte, Chugiak, Eagle River, Eklutna, Girdwood, Homer, Houston, Indian, Kachemak, Kasilof, Kenai, Knik, Nikiski, Nikolaevsk, Ninilchik, Palmer, Peters Creek, Portage, Sterling, Soldotna, Wasilla and Whittier. ENSTAR’s service area encompasses over 57% of the population of Alaska.
ENSTAR is a division of SEMCO Energy, Inc., an indirect wholly-owned subsidiary of AltaGas Ltd.
About Origin Consulting LLC
Origin Consulting, LLC is a 100% utility-focused Oracle implementation service provider.
They have extensive experience implementing and enhancing utility solutions utilizing various proven approaches including: Agile, Phased and Big Bang. Origin offers solutions for full or partial product replacements, upgrades and the introduction of new product features.
Origin’s mission is to partner with utilities to deliver operational efficiencies across their business, from financial assurance and regulatory issues to improved customer service and satisfaction.
Their implementation experience, industry knowledge and consultants have an average of 10 years of hands-on utility experience.
Visit originconsults.com for more information.
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