Alicante, Spain, March 14, 2015 --(PR.com
)-- As more and more companies are trading online where everyone can see customers comments and reviews it becomes even more important to respond quickly to any queries, grumbles or complaints. Even a simple personal preference can cast a shadow over a product.
Jennifer Marina, spokeswoman for Naturally Mediterranean explains “Naturally Mediterranean produce natural skin care products that contain no chemicals. Because we don’t add anything to enhance the smell, we have had an occasional customer say they don’t like the smell. Obviously different things smell better to some people than others but very often the delicious smell of a product is either there to mask the smell of the chemicals in the product or the aroma is a chemical itself.”
A comment regarding the smell of a natural product for example, could be viewed as contradictory but it is important to take the time to respond to the customer and explain, in this example why the smell is what it is and if they are still unhappy find a way to resolve their issue, possibly by refunding their payment or replacing the product.
Jennifer Marina says, “We know that sometimes a product may not meet a customer’s expectations but we always aim to provide exceptional customer service and offer a complete money back guarantee on our products. We have many reviews from customers who are delighted with our products but we want all of our customers to receive the best customer service there is, as this is the only way forward.”
Nothing spreads quicker than bad news and an unhappy customer will tell everyone they meet about the issues they have had. Isn’t it better to respond and resolve the problem before it actually becomes a problem?
Skin care tips for women: https://www.youtube.com/watch?v=E5uodiuT3DE