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New Report Details Remote Monitoring of High-Risk Patients as Telehealth Protocol for Chronic Care Management

A new report from the Healthcare Intelligence Network details the impact of a successful New York telehealth program that remotely monitors high-risk patients with diabetes.

Sea Girt, NJ, March 25, 2015 --( Results from the successful NYCHHC House Calls Telehealth Program for high-risk patients with diabetes are detailed in "Remote Monitoring of High-Risk Patients: Telehealth Protocols for Chronic Care Management," a new report from the Healthcare Intelligence Network (HIN).

This resource, part of HIN's Remote Patient Monitoring Suite, profiles a successful eight-year initiative by the New York City Health and Hospitals Corporation (NYCHHC) House Calls Telehealth Program that significantly lowered patients' A1C blood glucose levels.

This 25-page report features insight from Susan Lehrer, RN, BSN, CDE, associate executive director of the telehealth office for NYCHHC, who discusses key aspects of the real-time monitoring program.

Learn more about remote monitoring for high-risk patients at

News Facts: In "Remote Monitoring of High-Risk Patients: Telehealth Protocols for Chronic Care Management," Ms. Lehrer shares the following House Calls highlights:

-How NYCHHC House Calls blends telehealth, electronic medical records, electronic communication with providers and direct communication with patients by nurse case managers;

-Case loads, skill sets and work environment of the nurse case managers at the heart of the program;

-Profile of NYCHHC House Calls Telehealth Program participants, including the seven realities of high-risk patients;

-Six behavior change basics for telehealth participants;

-Detailed analysis of patient outcomes and improvements;

-Guidelines for evaluating telehealth vendors and remote management services;

-Advice for overcoming challenges to remote monitoring, including unreachable patients, clinical inertia, the non-engaged member and language and literacy barriers;

And much more, including insight into staff training, frequency of client contact and hallmarks of high-performing patients.

Learn more about remote monitoring for high-risk patients at

Report Formats: Remote Monitoring of High-Risk Patients: Telehealth Protocols for Chronic Care Management is available in Print, Instant PDF Download, Print-PDF set or sharable with an Enterprise Site License.

Quote Attributable To Melanie Matthews, HIN Executive VP And COO:

"The NYCHHC's innovative approach provides a template for organizations wishing to impact key metrics in at-risk populations, particularly patients with congestive heart failure (CHF), hypertension, chronic obstructive pulmonary disorder (COPD), and even medication non-adherence, the top targets of 2014 Remote Monitoring programs, according to HIN market metrics."

For Melanie Matthews' profile, please visit
Please contact Patricia Donovan to arrange an interview or to obtain additional quotes.

About the Healthcare Intelligence Network — HIN is the premier advisory service for executives seeking high-quality strategic information on the business of healthcare. For more information, contact the Healthcare Intelligence Network, PO Box 1442, Wall Township, NJ 07719-1442, (888) 446-3530, fax (732) 449-4463, e-mail, or visit
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Healthcare Intelligence Network
Patricia Donovan

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