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Patient Engagement Elevates Satisfaction, Care Plan Adherence and Quality: 2015 Metrics


Patient engagement programs improved patient satisfaction, adherence to care plans and overall quality metrics, according to new market metrics from the Healthcare Intelligence Network (HIN).

Sea Girt, NJ, September 28, 2015 --(PR.com)-- A formal patient engagement program boosted patient satisfaction, adherence to care plans and overall quality metrics for more than 60 percent of healthcare organizations, according to findings from an August 2015 survey on Patient Engagement Trends sponsored by the Healthcare Intelligence Network.

However, populations with low health literacy or behavioral health conditions are more resistant to efforts to engage them in self-care, respondents said.

The August 2015 survey also determined that 79 percent of respondents are striving to improve patient engagement. The behavioral health population is the most challenging to engage, said half of the survey's 133 respondents. And "high utilizers"—individuals with frequent ER visits or hospitalizations—are top candidates for engagement efforts, say 52 percent of respondents.

Patient and caregiver education is the top strategy deployed to engage patients, say 72 percent of survey respondents. Respondents also are testing the impact of health coaching, embedded case management, a team-based approach and telephonic follow-up, among other tactics, on overall population health engagement, the survey found.

Download more metrics from the complimentary HINtelligence report, Patient Engagement in 2015: Care Plan Adherence Rises, But Behavioral Health a Barrier, at http://www.hin.com/library/registerPatientEngagement2015.html

News Facts: HIN's white paper, Patient Engagement in 2015: Care Plan Adherence Rises, But Behavioral Health a Barrier, summarizes August 2015 responses from 133 hospitals, health plans, population health organizations, physician practices and others on patient engagement strategies, tools, challenges and successes, benefits, and financial results.

This 2015 snapshot of patient engagement also identified the following metrics:

- Low health literacy is the top barrier to patient engagement, say 20 percent of respondents.

- The case manager has top responsibility for patient engagement efforts, say 28 percent of respondents.

- Of those respondents with no formal initiative to foster patient engagement, 65 percent will launch an effort in the coming year.

- More than a third of respondents—36 percent—employ automated reminders within the populations they serve to increase engagement.

- Fifteen percent of respondents report that information overload is the most significant barrier to patient engagement.

Download more metrics from the complimentary HINtelligence report, Patient Engagement in 2015: Care Plan Adherence Rises, But Behavioral Health a Barrier, at http://www.hin.com/library/registerPatientEngagement2015.html.

Quote Attributable to Melanie Matthews, HIN Executive VP and COO:

"HIN's 2015 Chronic Care Management survey determined that patient engagement is the chief barrier to coordinating care of chronic illness, hindering critical clinical gains in the Medicare population. Now, our newest data reveals critical benefits from formal patient engagement programs, including creating a more fulfilling patient experience—an all-important metric in the industry's value-based climate."

For Melanie Matthews's profile, please visit http://www.hin.com/bios.html#mm

Please contact Patricia Donovan to arrange an interview or to obtain additional quotes.

Related materials:

Chronic Care Management in 2015: Nearly 1 in 2 Organizations Poorly Positioned for Care Coordination Revenue: http://www.hin.com/library/registerChronicCareManagement2015.html

Chart: Top Strategies to Identify Non-Engaged Patients: http://www.hin.com/chartoftheweek/top_strategies_to_identify_non_engaged_patients_printable.html

Follow the Healthcare Intelligence Network on Twitter: https://twitter.com/@H_I_N

About the Healthcare Intelligence Network — HIN is the premier advisory service for executives seeking high-quality strategic information on the business of healthcare. For more information, contact the Healthcare Intelligence Network, PO Box 1442, Wall Township, NJ 07719-1442, (888) 446-3530, fax (732) 449-4463, e-mail info@hin.com, or visit http://www.hin.com.
Contact Information
Healthcare Intelligence Network
Patricia Donovan
732-449-4468
Contact
www.hin.com
https://twitter.com/H_I_N

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