Kuala Lumpur, Malaysia, October 03, 2015 --(PR.com
)-- Emerio’s “Shared Helpdesk Project” was conferred with the "ITO Project of the Year" award for the second consecutive year by Outsourcing Malaysia (OM) at the Smart Sourcing Summit 2015 held on 17th September 2015.
Emerio's Shared Helpdesk solution has been helping global companies intensifying their Asian presence to standardize and consolidate their IT. The solution leverages the availability of multi-lingual talent pool in Malaysia to deliver 24x7 helpdesk services in 11 Asian languages. The solution additionally addresses on-site support across the region and comes as a comprehensive helpdesk services. The solution was acclaimed for Emerio's deep helpdesk domain expertise, robust processes and unique training methodology apart from the business value and cost savings that it has created for its clients.
On winning this award, Subri Abdullah, Managing Director of Emerio (Malaysia), said, "We wish to thank Outsourcing Malaysia for the honour bestowed on one of our ITO projects for the second year in a row. We are extremely delighted to be recognised for our commitment to excellence in delivery and utmost reliability. To our customers and partners, please be assured that with your continued support, we remain steadfast in doing our part to further global visibility for the Malaysian sourcing industry."
About Outsourcing Malaysia (OM)
OM, an initiative of the outsourcing industry and a chapter of PIKOM – the country’s national ICT industry association - is envisioned to promote and develop Malaysia’s outsourcing services industry as a global hub for high-value outsourcing.
The prestigious OM Excellence Awards recognises the best practices of Malaysian companies that did extremely well in driving their company's business value and helped boost Malaysia's standing in the global sourcing market. The awards are aligned with the International Association of Outsourcing Professional's (IAOP) global standards, which are acknowledged and adhered to by the industry throughout the world to promote best practices and advance value creation in the sourcing industry.
Emerio, an NTT Communications Company is a global IT services and solutions provider focused on helping clients improve business competitiveness, efficiency and ROI. Emerio serves a vast client base ranging from SMBs to Fortune 500 public and private sector customers. With over 2,200 professionals, Emerio operates in 11 countries across South East Asia with state-of-the-art delivery centres in Singapore (HQ), Malaysia, Indonesia, Philippines and Thailand. Emerio remains the preferred IT services and solutions partner to our clients and surges ahead with its extensive industry knowledge, skilled resource pool, successful track record, proven delivery methodologies and strong partnerships with leading technology companies.