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Patient Engagement Infographic: Portals, EHRs Elevate Satisfaction, Quality and Care Plan Adherence

A new infographic from the Healthcare Intelligence Network highlights tools and tactics helping healthcare organizations to boost patient engagement and some challenges of encouraging individuals to invest in self-care.

Sea Girt, NJ, October 23, 2015 --( Almost two-thirds of healthcare organizations use patient portals as a communications tool to educate and engage individuals in care self-management. This benchmark is among the key metrics presented in "Patient Engagement Tactics to Drive Satisfaction, Care Plan Adherence and Quality," a new infographic from the Healthcare Intelligence Network.

View the patient engagement infographic at

When asked which tools they use to engage patients, healthcare organizations responded as follows:

- Electronic health records and personal health records (EHRs and PHRs): 48 percent

- Auto reminders: 36 percent

- Remote monitoring: 34 percent

- Smartphone apps: 26 percent

- Pre-visit check-in: 24 percent

- Virtual visits: 19 percent

The infographic also documents the prevalence of formal patient engagement programs (79 percent) and most challenging population to engage (53 percent indicated individuals with a behavioral health diagnosis). In other benchmarks, 20 percent said low health literacy is the chief barrier to patient engagement.

Quote Attributable to Melanie Matthews, HIN Executive VP and COO:

"The current thinking is that engaged patients not only are healthier and more likely to report a positive overall experience but also may incur fewer costs than the non-engaged. To this end, CMS and private payors include patient engagement as a critical quality marker. As this infographic demonstrates, there are numerous tools already in use in the provider environment that can impact patient engagement quotients."

Please contact Patricia Donovan to arrange an interview or to obtain additional quotes. For Melanie Matthews's profile, please visit

About the Research: The 2015 Patient Engagement survey was administered in August 2015 via the Healthcare Intelligence Network Web site at Throughout the month, respondents were invited to take the survey via e-mail, e-newsletter and social media reminders. A total of 133 healthcare companies answered the survey, which asked 21 questions about patient engagement program components and strategies; tools and best practices; results, challenges and ROI; and more, with multiple responses possible on some questions. Some questions were open-ended, inviting write-in responses. Not all surveys were fully completed. Data is qualitative, with results compiled by the Healthcare Intelligence Network.

View the patient engagement infographic at

Respondent Demographics: Responses to the August 2015 survey on Patient Engagement were submitted by 133 organizations. Of 77 respondents identifying their organization type, 25 percent were hospitals or health systems; 20 percent were population health management organizations; 12 percent were physician practices; 12 percent were health plans, 5 percent were independent practice organizations (IPOs), and 30 percent categorized their organization type as 'Other.'

Data Source: The metrics in this infographic were derived from 2015 Healthcare Benchmarks: Patient Engagement, a 40-page resource available in print, PDF or print-PDF combinations. Learn more about 2015 Healthcare Benchmarks: Patient Engagement. For more on this report, please visit

HIN Benchmarks Membership: The 2015 Healthcare Benchmarks: Patient Engagement report is the latest in HIN's Healthcare Benchmarks series. Benchmarks members automatically receive the latest benchmarks reports the day they are published, at a significant savings. Learn more about HIN's Benchmarks Membership at

About the Healthcare Intelligence Network: HIN is the premier advisory service for executives seeking high-quality strategic information on the business of healthcare. For more information, contact the Healthcare Intelligence Network, PO Box 1442, Wall Township, NJ 07719-1442, (888) 446-3530, fax (732) 449-4463, e-mail, or visit

Related Links:

Download an executive summary of 2015 Patient Engagement survey results at
Contact Information
Healthcare Intelligence Network
Patricia Donovan

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