New York, NY, October 29, 2015 --(PR.com
)-- Consilium Software, an independent software vendor of Cisco Compatible products for unified communications and contact centers, has announced that Consilium UniCampaign™, an outbound campaign management solution, has successfully achieved Cisco Compatible status with Cisco’s Unified Contact Center Enterprise (UCCE). The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco® Solution Partner Program, Consilium Software is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.
Consilium UniCampaign™ enhances Cisco outbound contact center capabilities by introducing automated and centralized campaign and list management, significantly decreasing manual involvement and simplifying the implementation of dialing strategies. It complements the strength and robustness of Cisco's dialer technology with the tools contact center managers need to define and control which records to call, and when and how they should be dialed. An advanced outbound campaign builder enables managers to set campaign-level time and date criteria, define dialing and rescheduling rules based on call dispositions and business outcomes, and provides the ability to start, stop, pause and resume campaigns.
“Whilst Consilium UniCampaign™ has been designed to reinforce Cisco's outbound dialer capabilities, the most important aspect of this tool is that it has been developed in consultation with enterprise customers to specifically meet their needs in terms of features and reporting,” said Pramod Ratwani, Founder and CEO of Consilium Software.
The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Preferred Solution Partner, Consilium Software has achieved Cisco compatibility certification on at least one solution, and can provide its customers with 24-hour, 7-days-a-week customer support.
Consilium Software, Inc. develops and markets Consilium UniSuite™ a comprehensive suite of contact center workforce optimization solution that’s easy to implement, use and maintain. Consilium UniSuite™ includes inbound, outbound, and performance-based dashboards and reporting. Consilium UniSuite is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Consilium UniSuite™ is built on a modern architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize each user experience – agents, supervisors, managers, and knowledge workers. Consilium is an active member for Cisco DevNet, as well as ATP (UCCE/CVP) partner for Cisco.
* Compatibility certification via Interoperability Verification Testing and Cisco Validated Design is designed to simulate typical customer configurations and does not replace the need for on-site testing and interoperability validation in conjunction with actual implementation.