Saudi Telecom Chooses Wavetec for Queue Management System Solutions
Saudi Telecom has decided to standardize all their Al-Jawal Customer Service sites with Wavetec’s Electronic Queuing System. Four new Customer Service Centers in Riyadh and Makkah have been completed and further ten centers are expected to be commissioned by year end.
Saudi Telecom’s Al-Jawal Mobile service is the largest GSM provider in the Kingdom of Saudi Arabia. It is currently investing greatly in modernizing their Customer Service centers. To achieve a higher level of customer satisfaction and provide a more modernized environment STC relied on WAVETEC’s Electronic Queuing system –eQTM.
eQTM – Wavetec’s Electronic Queuing system is a market leader in the Middle East with deployments in numerous nationwide Telecom companies. Saudi Telecom has joined a large list of prestigious Telecoms including the likes of Etisalat, Orascom, Hits-Unitel and Telenor that are using Wavetec eQTM to best cater for their customers.
“We look forward to providing state of the art Queuing experience to all customers in the Kingdom. Our EQ is specially customized for the telecom sector’s requirements and its Touch Screen interface is a first for any telecom company in the Kingdom.” Fahad Khan Chief Operating Officer – Wavetec.
Wavetec is renowned for providing customized technology solutions to numerous high profile clients globally. It is a leading manufacturer of both, wired and wireless, information display systems and electronic queue management systems.
For more information visit: http://www.wavetec.com
ALJAWAL was launched in 1996 and considered one of the largest GSM networks in the Arab world, it covers most of the urban areas including all highways and most of country roads within the Kingdom. At ALJAWAL, they are keen to keep up with the latest technology by offering more than the basic GSM voice service.
Therefore, they offer their valued customers additional value added services based on these new technologies enabling them to partner with them while they thrive to maintain the highest customer satisfaction.
For more info and detail visit us our site:
Self service kiosks: https://www.wavetec.com/solutions/self-service-kiosks/
Sim Dispensing: https://www.wavetec.com/solutions/self-service-kiosks/sim-dispensing/
+971 (4) 326-31-93
Phone: +971 (4) 326-31-93