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Shep Hyken, CIBC, Porsche & Microsoft to Keynote Execs In The Know Customer Response Summit Phoenix

The 13th Execs In The Know - Customer Response Summit will take place February 23-25, 2016, at the JW Marriott Desert Ridge Resort and Spa, in Phoenix, AZ.

Peoria, AZ, February 18, 2016 --( The 13th Execs In The Know - Customer Response Summit will take place February 23-25, 2016, at the JW Marriott Desert Ridge Resort and Spa, in Phoenix, AZ. Shep Hyken, Chief Amazement Officer, Speaker and Bestselling Author will be the opening keynote of the conference. Michael Martin, SVP Channel Optimization at CIBC, Andrew Pine, VP Customer Relations at Porsche Cars North America, and Maria Martinez, Senior Director WW Consumer Delivery & Advertiser Organization at Microsoft, will also be keynote speakers at the event.

Customer Response Summit Phoenix is an intimate, laser focused forum, providing outstanding opportunities to directly engage with some of the brightest senior executives in customer leadership. The strength of the forum lies within the innovative design of informative sessions, relevant industry tours, specialized networking opportunities, and dynamic extracurricular activities all centered on one thing – customer service excellence. The theme of this year’s Summit is Customer Driven.

Highlights of the Summit include a behind-the-scenes interactive tour of the GoDaddy facility, and the release of the Customer Experience Management Benchmark Series 2015 Corporate Edition Report, a joint effort between Execs In The Know and COPC Inc.

“The customer should be at the heart of all that you do,” said Chad McDaniel, President and CEO of Execs In The Know. “All of the members of our community are Customer Driven. Driven to respond to customer feedback, engage with their employees, innovate their products, services, and technology, and to provide moments of magic during each and every customer interaction. Customer Response Summit is the perfect place for executives from every industry vertical and department, to gather and share best practices, to enhance not only their own brands, but the customer experience industry as a whole.”

Sample of Panelists:
Amazon – Tim Hickler, VP WW Customer Service
Target – Efrain Irizarry, Director, REDcard Guest Services & Collections
Orbitz – Carolyn Matseshe-Crawford, VP, Global Customer Experience Services
Walmart – Michele Watson, VP Customer Care & Payments & Risk
UPS – Elias Hakim, VP Operations Global Business Services
Kohl’s – Brian Dennis, VP Customer Experience
Microsoft – Claudia Cristiani, General Manager, Services Operations
Michael Kors – Ebrahim Hyder, VP, Consumer Support

To learn more about Execs In The Know Customer Response Summit Phoenix, visit the event website or download the full event agenda

About Execs In The Know

For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at their Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities.

To learn more about Execs In The Know, visit For more information on their Customer Management Recruitment Solutions, visit

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