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New Vindicia Survey Uncovers Strong Consumer Interest in Value-Added Subscription Services

Vindicia, a subscription billing solution provider, announced the results of its new study that reveals high consumer demand for value-added subscription services. The survey shows that majority of the subscription customers are interested in a subscription upgrade to a package with added privileges.

Redwood City, CA, March 10, 2016 --( Vindicia, a leader in enterprise-class subscription billing, announced the results of a new study that sought to understand consumer demand for value-added subscription services. Data from the survey, culled from 1,000 U.S. adults who have at least one paid subscription, suggests a nearly unanimous interest for extras and a willingness to pay more for the added benefits that matter to them.

More specifically, 90% of consumers are interested in upgrading from a basic subscription to a package with added privileges such as discounts, exclusive offers and access to events or activities with other subscribers. Of those, more than half are either “extremely interested” or “very interested” in these types of privileges. In addition, 76% of consumers are willing to pay $3.99 extra each month for a subscription that gives them special access to premium content or members-only benefits, with that percentage increasing to 84% if the price is set at $1.99 extra.

The study also revealed why some consumers choose to cancel their subscriptions. Among consumers who recently canceled, 39% said they didn’t see the value of the subscription, 36% said they no longer wanted the financial obligation, and 34% said the subscription was no longer relevant to them. Another 13% cited billing complications, such as difficulties with updating credit card information and confirming payment details.

“Vindicia’s subscription survey offers two compelling truths,” said Gene Hoffman, CEO of Vindicia. “First, as long as service providers deliver sustained and obvious value for money, customers will stick around. Second, demand for value-added benefits is so high that service providers can consider it a reliable avenue for significant business expansion. Our survey found that despite the notion that consumers don’t want to add significant financial obligations to their lives, they are very willing to pay for the services they value.”

The survey also revealed the following key figures:
Video, shopping and audio are the most important types of services:

45% of respondents cited video services such as HBO Now, Netflix and Hulu are most important to them
30% cited shopping services such as Amazon Prime and Google Express
8% cited audio services such as Apple Music, Pandora, Spotify and Audible

As for engagement:

30% said they use their most-utilized subscription service at least 20 hours per week
28% use them 11 to 20 hours per week
42% use them 1 to 10 hours per week

And when it comes to ranking the number one reason for subscribing to digital services to begin with, convenience was the top of the list, followed by the value of the service, cost savings, selection and finally personalization.

For more information about the survey and the complete results, go to:
Contact Information
Steven White
1 650 264 4700

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