Dave Spurlock, Founder of Eos Airlines, Talks About Pioneering a Premium Lifestyle Brand on the CEO Show with Robert Reiss
Dave Spurlock, Founder of Eos Airlines, talks on The CEO Show with Robert Reiss about differentiating itself from mass market air carriers. Spurlock and Reiss discuss the economics of establishing a new airline, the Eos structural cost advantage, and the barriers complicating new airline launches.
Ridgefield, CT, January 10, 2008 --(PR.com)-- Dave Spurlock, Founder of Eos Airlines, talks on The CEO Show with Robert Reiss about differentiating itself from mass market air carriers by providing “an experience of a lifetime” to passengers who seek service tailored to their needs. Reiss inquires into the economics of establishing a new airline and Spurlock explains that prior to launch they made sure that Eos would have a structural cost advantage, opting for moderate sized aircraft that are extremely fuel efficient on trans-Atlantic flights. Spurlock alludes to major barriers complicating new airline launches which pose large investment risks purposefully avoided by Eos.
Spurlock tells Reiss about creating a business model that does not try to impose being “all things to all people”. He goes on to state how the Eos cost advantage is providing resources to deliver superior customer service. This has established the Eos premium lifestyle brand as an exceptional value, fostering a 97% customer satisfaction rating and achieving an unprecedented 29 rating by the Zagat’s International Airline Survey.
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Spurlock describes the Eos unique aircraft interiors that provide personal privacy, the comfort of 6’ 6 lie-flat beds for sleeping, and seating where passengers are not packed shoulder-to-shoulder …a major departure from the industry norm. This is made possible by offering only 48 seats on aircraft that would normally carry 220 passengers. Complementing this environment are “meet and greet” welcomes, fast track boarding, top quality lounges, and exceptional service delivered by personnel who take the initiative to treat fliers as if they were at home. To make this experience come alive, Spurlock shares a real life example in the interview that graphically illustrates a reason for Eos’ success.
Eos Airlines, established in 2005 and headquartered in Purchase, New York, provides all-premium business class flights between New York and London. Information about Eos and their service can be reached at: www.Eosairlines.com
To see the lists of CEO Show interviews, broadcast stations, and to listen to recent interviews from The CEO Show with Robert Reiss, visit: http://www.thecEoshowonline.com
The interview with Dave Spurlock can be heard on the CEO Show with Robert Reiss, immediately before the interview of David Amlen, CEO of Legacy Recording Studios, broadcast January 13, 2008 at 9 pm Eastern Standard Time.
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Background:
Hosted by customer service guru Robert Reiss, The CEO Show with Robert Reiss, is now available in 35 cities across the USA syndicated by the Business Talk Radio Network and by the Lifestyle Talk Radio Network. Broadcast markets include: Atlanta, Boston, Columbus, Greenwich, Long Island, Houston, Las Vegas, San Diego, Spokane and West Palm Beach. To find stations broadcasting the show, to see a list of guests and to listen to recent guests, go to: www.thecEoshowonline.com
Contact: Robert Reiss 203 894 9400, robert@reissource.com
Spurlock tells Reiss about creating a business model that does not try to impose being “all things to all people”. He goes on to state how the Eos cost advantage is providing resources to deliver superior customer service. This has established the Eos premium lifestyle brand as an exceptional value, fostering a 97% customer satisfaction rating and achieving an unprecedented 29 rating by the Zagat’s International Airline Survey.
.
Spurlock describes the Eos unique aircraft interiors that provide personal privacy, the comfort of 6’ 6 lie-flat beds for sleeping, and seating where passengers are not packed shoulder-to-shoulder …a major departure from the industry norm. This is made possible by offering only 48 seats on aircraft that would normally carry 220 passengers. Complementing this environment are “meet and greet” welcomes, fast track boarding, top quality lounges, and exceptional service delivered by personnel who take the initiative to treat fliers as if they were at home. To make this experience come alive, Spurlock shares a real life example in the interview that graphically illustrates a reason for Eos’ success.
Eos Airlines, established in 2005 and headquartered in Purchase, New York, provides all-premium business class flights between New York and London. Information about Eos and their service can be reached at: www.Eosairlines.com
To see the lists of CEO Show interviews, broadcast stations, and to listen to recent interviews from The CEO Show with Robert Reiss, visit: http://www.thecEoshowonline.com
The interview with Dave Spurlock can be heard on the CEO Show with Robert Reiss, immediately before the interview of David Amlen, CEO of Legacy Recording Studios, broadcast January 13, 2008 at 9 pm Eastern Standard Time.
###
Background:
Hosted by customer service guru Robert Reiss, The CEO Show with Robert Reiss, is now available in 35 cities across the USA syndicated by the Business Talk Radio Network and by the Lifestyle Talk Radio Network. Broadcast markets include: Atlanta, Boston, Columbus, Greenwich, Long Island, Houston, Las Vegas, San Diego, Spokane and West Palm Beach. To find stations broadcasting the show, to see a list of guests and to listen to recent guests, go to: www.thecEoshowonline.com
Contact: Robert Reiss 203 894 9400, robert@reissource.com
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Robert Reiss
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www.reissource.com
Cell phone: 203-894-9400
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
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