Edinburgh Airport's High-Tech Sensors Boost Passenger Experience with Live Wait Times
Scotland's leading airport has turned to BlipTrack’s technology and sensors to gather data about passenger queue and flow. The information enables the airport to streamline operations at security lines and to display real-time waiting times throughout the airport.
With the constant increase in passengers, Edinburgh Airport enlisted the expertise of Denmark-based BLIP Systems to design and implement the BlipTrack solution at the airport's security lines, to help measure and handle passenger numbers smoothly and efficiently.
The solution provides the airport with detailed information about passengers' queue times and how they move around the airport. The data gives the airport a clear picture on trends and patterns and how they are performing. It allows them to respond promptly and effectively – if lines are becoming congested – to ultimately reduce processing times. In addition, it also enables the airport to provide optimum service by displaying wait times on signs in the airport and on their website, thereby reducing passengers' frustration by creating realistic wait time expectations.
“With BlipTrack we are able to keep our passengers fully informed 24/7 – both in the terminal and online – about what to expect at security. At peak times, up to 3,000 passengers an hour travel through security and our aim is to make that experience as smooth as possible whilst ensuring safety – BLIP Systems helps us do that,” says Adrian Witherow, Chief Operating Officer at Edinburgh Airport.
“In order to improve traveler satisfaction, comply with service-level agreements and evaluate key performance indicators, it is important that airport managers are able to measure passenger queue and flow and subsequently improve waiting times. With our fourth UK installation, we are confident that BlipTrack also will be successful in providing Edinburgh Airport with all the necessary data to both optimize processes and improve the passenger experience,” says Christian Bugislaus Carstens, Marketing Manager at BLIP Systems.
Edinburgh joins a host of other leading international airports, including JFK, Amsterdam, Barcelona, Copenhagen, Dublin, Copenhagen, Helsinki, Auckland, Keflavik and Oslo, who are displaying real-time wait times, using the BlipTrack solution.
About Edinburgh Airport:
Edinburgh Airport is Scotland’s busiest airport. More than 40 airlines serve over 100 destinations and 11 million passengers travelled through the airport in 2015. In June 2011, Edinburgh Airport was named Best European Airport (5-10 million passengers) by ACI EUROPE. Earlier in the year, the airport was also named as being in the top 5 in Europe for customer service as measured by the ACI’s ASQ survey. Edinburgh aims to grow and develop the airport responsibly over a 30-year period while improving the experience for their passengers and enhancing the contribution the airport makes to the regional and national economy.
About BLIP Systems:
BLIP Systems is a privately-held information technology company with headquarters in Aalborg, Denmark. The company is one of the leading providers of data analytic tools to transform traveler flow into value, and creating easy-to-interpret decision-making tools of end-users. The BlipTrack solution is successfully employed in optimization efforts in more than 30 international airports, including Schiphol Airport in Amsterdam, JFK Airport in New York, El-Prat Airport in Barcelona, Sydney, Copenhagen, Oslo, Malpensa and Linate Airports in Milano, Manchester, Brussels, Edinburgh, Dublin, San Diego, Helsinki, Auckland, Montreal, Christchurch, Genève, Birmingham, Bristol, Cincinnati, Brussels South Charleroi, Keflavik, Billund and Aalborg. The solution is also implemented in road traffic in Switzerland, New Zealand, USA, UK, Denmark, Sweden, Norway, Canada and Ireland. In recent years, the solution has also been rolled out in ports in Denmark and UK, train stations in UK and Holland, ski resorts in USA, amusement parks, and at events all over the world.