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Biometrics in Official Environments and the Future Will Examine the Consumer Experience

SMi Group Reports: Learn about the customer perspective of biometric collection in London this November

London, United Kingdom, November 11, 2016 --( Biometric technology is racing ahead. Collecting and using biometric features for identification and access is widespread in Government and commercial organisations and developing quickly. One form is voice authentication.

In a recent Consumer Experience Report: “85 percent of customers disliked the standard identification and verification process used in contact centres. Whereas using biometric voice authentication made the verification process more seamless, without the frustrations of other authentication methods… on average savings 30 to 45 seconds per call.” (Source: Business Solutions 2016*) Overall improving efficiency and consumer experience, not to mention, preventing fraud and tightening security within organisations.

Against this backdrop, SMi’s one day masterclass, Biometrics in Official Environments and the Future will examine the benefits and challenges that collecting this data has on citizens and customers. Providing a comprehensive overview on enhancing the future customer experience through increased collaboration between business and technology.

Featured topics include:
· Human Impact - the customer perspective of biometric collection
· Benefits and potential benefits of using biometrics
· Interoperability - collaboration and alignment
· Considerations on sharing - a safer World
· Strategic Development - the road ahead

These are just some of the unmissable topics to be covered, to view the full day programme and download the masterclass brochure, visit the event website today.

This exclusive masterclass will be the perfect resource for all: Biometric Professionals, Immigration Managers, Migration Consultants, Airport Security Chiefs, Border Security Managers, Port Security Managers, Cyber Security Consultants and Information Security Managers.

For further information visit the website at:
Delegate/group booking enquiries call James Hitchen on +44 (0) 207 827 6054 or email
For media enquiries, contact Shannon Cargan on +44 20 7827 6138 or
Biometrics in Official Environments and the Future
Wednesday 7th December 2016
Central London

* Source:

About SMi Group: Established since 1993, the SMi Group is a global event-production company that specializes in Business-to-Business Conferences, Workshops, Masterclasses and online Communities. We create and deliver events in the Defence, Security, Energy, Utilities, Finance and Pharmaceutical industries. We pride ourselves on having access to the world’s most forward thinking opinion leaders and visionaries, allowing us to bring our communities together to Learn, Engage, Share and Network. More information can be found at
Contact Information
SMi Group
Shannon Cargan
+44 (0) 20 7827 6138

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