Tallahassee, FL, June 13, 2017 --(PR.com
)-- DealerRater recently recognized Capital Mercedes-Benz with a 2017 Consumer Satisfaction Award during its annual award announcement at the National Automobile Dealership Association (NADA) Convention. This is the third consecutive year that the Crown Automotive Group dealership has received this award.
“We are very proud to receive the Consumer Satisfaction Award because it is a product of our customer’s feedback. It is a great reminder of the importance of putting our customers first,” said Crawford Atkins, General Manager at Capital Mercedes-Benz.
The Consumer Satisfaction Award is awarded annually by DealerRater based on the website’s proprietary PowerScore, a Bayesian algorithm that takes into account the dealership’s star rating, as well as the total number of reviews written about the dealership during the calendar year.
Capital Mercedes-Benz currently boasts a 4.9 star rating on DealerRater.com and a 99% recommend rate out of its 531 lifetime reviews.
"Our Dealer of the Year Award winners should be proud of this important distinction, which makes it clear to car buyers that their dealership is highly regarded for its customer experience,” said Gary Tucker, CEO of DealerRater.
About DealerRater Dealer of The Year Awards
DealerRater’s Dealer of the Year awards are given annually to the top U.S. and Canadian car dealers based on a Bayesian algorithm called PowerScore™, which considers the dealership’s average DealerRater star-rating as well as the total number of reviews written about the dealership during the 2016 calendar year.
Categories for scoring include customer service, quality of work, friendliness, pricing and overall experience.
About Crown Automotive Group
Over the last 40 years, Crown Automotive Group has grown into one of the largest privately owned dealership groups in the nation with operations in Florida, Ohio, and Tennessee.
Every Crown Automotive dealership features an extensive selection of new, certified, and meticulously inspected pre-owned vehicles with financing options for every budget. Customers can also expect superior service from a team of highly trained technicians at Crown's signature award-winning service facilities.
Driven by four core values: Customer Focus, Teamwork, Integrity and Growth, the group is committed to providing each customer with "The Better Way To Buy."
Visit http://www.crowncars.com for more information on Crown Automotive Group and The Better Way To Buy.