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The Brooke Rolls Out Cost-Effective Global IT Support with Citrix GoToAssist®

UK’s leading equine charity uses remote-assistance software to provide technical help across four continents.

London, United Kingdom, February 14, 2008 --( Brooke, the UK’s leading charity helping working horses, donkeys and mules in some of the world’s poorest countries, is using Citrix® GoToAssist® to provide cost-effective IT support to some of the outmost regions of Asia, Africa and South America, as well as its head office in the UK. Using the remote-assistance technology, the charity’s IT team is supporting more than 700 staff by virtually accessing their computers and, in doing so, instantly fix any technical issues as if they were there in person.

The Brooke’s UK team comprises of just two IT technicians, providing comprehensive support to a user base whose IT knowledge varies from beginner to expert. The charity wanted to give these users instant access to help with hardware and software problems, and upgrade issues and system errors, regardless of location. With GoToAssist, the Brooke can ensure that every member of staff is able to get online, send and receive emails, and download files relating to the animals in their care at any time.

“Employing on-location IT support in the nine countries we operate in was not an option for a charity that is always mindful of expenditure,” commented Parit Shah, IT Manager, at the Brooke. “Flying our London-based technicians around the world was also out of the question. By deploying GoToAssist, we can provide a top-class remote IT service and keep costs to a bare minimum.”

GoToAssist’s ability to work with either broadband or dial-up was also key to the Brooke’s decision to purchase the remote support service. Parit adds, “In many locations users don’t have access to broadband so they have to rely on dial-up for online access. GoToAssist was the remote-assistance product available to work on both, and even though remote support on dial-up is really slow it’s a life-saver for many users.”

“Like all our products, GoToAssist is delivered via Software as a Service, which means no installation and no costly upgrades or maintenance for the Brooke,” commented Bernardo de Albergaria, Vice President and General Manager E-commerce, CitrixOnline. “By opting for a licence-based pricing structure, the charity can give users access to a blue-chip standard service at a price that is friendly to the third sector.”

GoToAssist provides companies with fast, secure, highly scalable and reliable connectivity to desktop applications, enabling businesses to engage in support sessions with all of their customers and employees, even those with connections as slow as 28.8Kbps. Redundant systems and 24/7 monitoring helps ensure that GoToAssist service is always available. No investment in hardware or software is required, eliminating costly deployment expenses and implementation time. The service incorporates strong security and data privacy with 128-bit, end-to-end Advanced Encryption Standard (AES) data encryption as standard protection for all sessions. To learn more about the award-winning GoToAssist, visit

About Citrix Online
Citrix Online provides secure, easy-to-use online solutions that enable people to work from anywhere with anyone. Whether using GoToMyPC® to access and work on a remote PC, GoToAssist® to support customers, GoToMeeting® to hold online meetings or GoToWebinar™ for large online events, their customers are increasing productivity, decreasing travel costs and improving sales, training and service on a global basis. They have more than 35,000 small and medium-sized businesses using their products, and hundreds of thousands of individual professionals as customers. A division of Citrix Systems, Inc. (Nasdaq: CTXS), the company is based in Santa Barbara, California, with satellite offices and data centers throughout the world. For more information, visit or call 805-690-6400.

About Citrix
Citrix Systems, Inc. (Nasdaq:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than 200,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100% of the Fortune 100 companies and 99% of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 6,200 channel and alliance partners in more than 100 countries. Annual revenue in 2006 was $1.1 billion.

About Brooke
Through scores of mobile veterinary worldwide the Brooke reaches more than 650,000 working equines every year across nine countries. Millions of these loyal animals toil in some of the toughest environments across the world, but much of their suffering is entirely preventable. The charity works alongside owners showing them how to care properly for their animals, as well as building capacity for veterinary treatment across local government, NGO and other partner organisations. For more information please visit


Citrix®, GoToMyPC®, GoToMeeting® and GoToAssist® are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.
Contact Information
Citrix Online
Danny Whatmough
0208 339 4420

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