August 17, 2017 Webinar to Highlight Two-Pronged Patient Engagement Strategy: Closing Gaps in Care and Coaching Clinicians

PinnacleHealth will outline its two-pronged strategy of coaching both patients and clinicians with a goal of improving patient engagement during an August 17, 2017 webcast sponsored by the Healthcare Intelligence Network.

Sea Girt, NJ, August 03, 2017 --( For a health system to successfully engage patients in self-management, its own clinicians must be sufficiently invested in the engagement process. PinnacleHealth's dual tactics of utilizing both health coaches for patients and engagement coaches for clinicians is impacting not only its patient engagement rates but also key clinical indicators.

During "A Two-Pronged Patient Engagement Strategy: Closing Gaps in Care and Coaching Clinicians," an August 17, 2017 webinar at 1:30 p.m. Eastern, PinnacleHealth System will outline its patient engagement framework, including its two-pronged approach to increase engagement rates across the health system.

Following this 45-minute live webcast, this Healthcare Intelligence Network program will be available in on-demand and recorded formats for educational and training purposes.

Learn more about PinnacleHealth System's two-pronged patient engagement strategy at

News Facts:

Scheduled Speaker: Kathryn Shradley, director of population health, PinnacleHealth System.

Conference Highlights:

- How PinnacleHealth System incorporates health maintenance outreach, health coaching for non-engaged patients and its 24-hour nurse line to improve engagement rates;

- The critical role of a patient engagement coach who trains clinicians on how they can help improve patient engagement through the use of a communication rubric and role-model teach-back with distinct questions to ask patients to promote patient engagement;

- How scripting on health literacy and shared decision-making topics on the practice and corporate level can impact patient engagement;

- The key elements of PinnacleHealth's patient engagement initiative targeted at non-engaged diabetic patients, the impact of this strategy and the next disease state target; and

- How PinnacleHealth's patient engagement strategy has impacted its CAHPS® survey, CAHPS® Clinician & Group Survey and Hospital Consumer Assessment of Healthcare Providers and Systems results and clinical indicators, including A1C levels.

Ample time for Q&A will be provided.

Webinar Formats: 45-minute live webinar on August 17, 2017 at 1:30 pm Eastern, including Q&A; 'On-Demand' replay available August 18, 2017; 45-minute training DVD or CD-ROM with printed transcript available September 7, 2017. Participants may add an on-demand replay, DVD or CD to live session registrations to share with colleagues.

Learn more about PinnacleHealth System's two-pronged patient engagement strategy at

"Like many organizations, PinnacleHealth mines patient satisfaction survey data and coaches non-engaged patients. What sets Pinnacle's approach apart, however, is its grooming of clinicians in the art of patient engagement, backed up with scripting and other communications tools to standardize its messaging— methods borne out by their impact on key metrics." -Melanie Matthews, HIN Executive VP and COO

For Melanie Matthews's profile, please visit

Please contact Patricia Donovan to arrange an interview or to obtain additional quotes.

About the Healthcare Intelligence Network — HIN is the premier advisory service for executives seeking high-quality strategic information on the business of healthcare. For more information, contact the Healthcare Intelligence Network, PO Box 1442, Wall Township, NJ 07719-1442, (888) 446-3530, fax (732) 449-4463, e-mail, or visit
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Patricia Donovan