September 14, 2017 Webinar: Social Determinants of Health - Using Empathy Interviewing to Help Care Teams Understand Factors Impacting Patient Health

TAV Health will demonstrate how empathy interviewing equips care teams to identify and remove social determinants of health (SDOH) barriers during a September 14, 2017 webcast sponsored by the Healthcare Intelligence Network.

Sea Girt, NJ, August 28, 2017 --( When social factors like care access, transportation and medication costs frequently keep patients from following their care plan, care teams need to know how to talk to individuals so that these social determinants of health (SDOH) will come to light.

During "Social Determinants of Health: Using Empathy Interviewing To Help Care Teams Understand Factors Impacting Patient Health," a September 14, 2017 webinar at 1:30 p.m. Eastern, TAV Health will share key steps in identifying and removing SDOH barriers.

Following this 45-minute live webcast, this Healthcare Intelligence Network program will be available in on-demand and recorded formats for educational and training purposes.

Learn more about using empathy interviewing to identify and remove barriers to social determinants of health at

News Facts:

Scheduled Speaker: Cindy Buckels, director, population health at TAV Health.

Conference Highlights:

- Training care team staff to use empathy interviewing, including the types of questions that will help to identify patients impacted by SDOH;

- Designing best case workflows for specific episodes of care to identify high- and low-vulnerability patients and what touchpoints should follow these patients; and

- Crowdsourcing data around patients so that community-based services can help to address factors leading to readmissions or unnecessary ED visits.

Ample time for Q&A will be provided.

Webinar Formats: 45-minute live webinar on September 14, 2017 at 1:30 pm Eastern, including Q&A; 'On-Demand' replay available September 15, 2017; 45-minute training DVD or CD-ROM with printed transcript available October 5, 2017. Participants may add an on-demand replay, DVD or CD to live session registrations to share with colleagues.

Learn more about using empathy interviewing to identify and remove barriers to social determinants of health at

"Patient risk factors outside of the hospital, known as social determinants of health (SDOH), drive 85 percent of health outcomes. This insight from TAV Health will equip care teams to have these sensitive conversations with patients, identify SDOH barriers, and, where possible, connect them to essential services, reducing the possibility of a hospital stay or ER visit."
- Melanie Matthews, HIN Executive VP and COO

For Melanie Matthews's profile, please visit

Please contact Patricia Donovan to arrange an interview or to obtain additional quotes.

About the Healthcare Intelligence Network - HIN is the premier advisory service for executives seeking high-quality strategic information on the business of healthcare. For more information, contact the Healthcare Intelligence Network, PO Box 1442, Wall Township, NJ 07719-1442, (888) 446-3530, fax (732) 449-4463, e-mail, or visit
Healthcare Intelligence Network
Patricia Donovan