Kahana & Feld Achieves Net Promoter Score ® of 92 in First Annual Client Survey

Santa Ana, CA, March 17, 2018 --(PR.com)-- In its continual efforts to improve service to its clients, the law firm of Kahana & Feld LLP is pleased to announce that it achieved a Net Promoter Score of 92 in a recent client survey.

Earlier this year, the firm distributed a survey to all clients who were represented by the firm in the preceding twelve months. 32% of recipients responded to the survey, Clients were asked “how likely is it that you would recommend Kahana and Feld to a friend or colleague?” The firm received a result of 92 out of 100.

“This score is a wonderful testament to the efforts our attorneys have put forth in being responsive to our clients, and providing great legal services,” explained Amir Kahana, Managing Partner. “Our business depends on and grows by word-of-mouth referrals among our network of business owners, in-house counsel, and insurance industry executives. Knowing that our clients, themselves, are promoters of our work and appreciate the attention we provide, brings pride to our law firm.”

The client survey also revealed that the firm was responsive to client needs; that clients generally felt that they got the results they were looking for; that the firm clearly and regularly communicated with clients about their cases; and that the firm provided good value and that fees and billing were accurate and met expectations.

Kahana & Feld believes that providing experience and legal expertise is just the starting point for excellence. Building a team of upstanding attorneys and staff, who focus on understanding and being responsive to client needs, is what sets our firm apart and brings success to our clients and ourselves.

The Net Promoter Score ® is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend or colleague. NPS can be as low as -100 (all respondents are detractors), or as high as +100, (all respondents are promoters). An NPS that is positive (i.e., higher than zero) is felt to be good. And an NPS of +50 or over is excellent. As reported in the ABA Journal, the legal industry’s Net Promoter Score benchmark is 19.


About Kahana & Feld, LLP
Kahana & Feld LLP focuses on general business litigation and insurance defense, with particular emphasis on employment, real estate, construction, shareholder and intellectual property litigation. The AV Preeminent firm is led by attorneys who have been named among Southern California’s Top Rated. The firm believes that attorneys are defined by both their record of success and their responsiveness to their clients’ needs. Kahana & Feld’s track record speaks for itself. For more information, please visit: www.kahanafeld.com.

Net Promoter, NPS and Net Promoter Score are trademarks of Satmetrix Systems, inc., Bain & Company and Fred Reichheld.
Kahana & Feld
Carl Katz