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Physician Pain Points Survey: Access Defining Solutions for the Most Vexing Issues Facing Today’s Physician

Houston, TX, May 23, 2018 --( A fresh perspective, and a new way to developing insights about referring physicians’ access to specialty medical care – this is the promise of the latest Physician Pain Points Survey - Access.

In collaboration with GroupSolver and Research Now SSI, Gelb has fielded this study to establish a national database for physician sentiment regarding patient access processes. “This national survey supports our efforts with clients as they aim to improve their referring physician experiences regarding patient access,” said John McKeever, Executive Vice President at Gelb Consulting. “With over 20 years working with academic medical centers, I see firsthand how much of an impact voice of the physician research can help leaders, liaisons and other stakeholders design and deliver the ideal physician experience. This survey will help advance those efforts on a national scale.” It has been shown that at least 50% of all clinical volumes are referred or influenced by community physicians.

This study opened the conversation with over 250 community physicians representing primary care and specialists across the country. By exploring with open-ended questions, the pain points and potential solutions academic medical centers and healthcare systems can deploy, the co-sponsors of this survey provide deeper insight into opportunities to strengthen physician relationships that can lead to increased referral volumes when action is taken. In addition, key exemplars will be highlighted for benchmarking purposes.

The utilization of GroupSolver, an innovation in marketing research, bolstered the quality of responses. “GroupSolver allowed physicians to answer our questions in their own words, but the platform also enabled them to interact with one another's answers to help us distill opinions to core themes that really matter to physicians as a group. An engaged physician provides better data, which directly leads to better insights,” says Jeff Richins, co-founder of GroupSolver.

Research Now SSI, the global leader in digital research data for better insights and business decisions, is also co-sponsoring the study. “We remain committed to ensuring our hospital and healthcare system clients have cost-effective insights through our qualified physician panel. This survey is another way for us to create value for our panel members and hospital executives who utilize our services,” said Nick Portaro, Vice President of Client Development at Research Now. Physicians were recruited to represent a mixture of specialties and geography. Research Now’s physician panel members total more than 75,000.

The survey findings addressed the following discussion areas:
• Access pain points
• Examples of best practices in facilitating access
• Examples of high performing organizations related to the topic of access
• Potential solutions to streamline access

The free infographic highlights major findings such as:
• Specialists appointment availability is still the key to increasing volume
• The smaller the practice, the more human touch required
• Hospital-based physicians are most concerned about re-admits Hospitals and healthcare systems can access this complete data via our dashboard tools for a nominal fee.

In addition, survey data can be supplemented with additional specialties (e.g., oncology, pediatrics) or local lists of physicians.

For more information regarding this study sponsorship, please visit or contact Lyle Green, Senior Advisor Physician Relations at 800-846-4051 or
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Gelb Consulting
Lyle Green

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