Mumbai, India, June 01, 2018 --(PR.com
)-- Smart Sight Innovations, a Mumbai based IT company, announced further refinements in its Maintenance Tracking System launched earlier to help service providers communicate better with customers. The company has been working on this product and now announces further refinements.
Speaking on the latest refinements, a senior official of the company said that MTTS now incorporates a history feature. Once a service provider starts using MTTS, which is a cloud-based SaaS offering, it automatically maintains a historical log of all actions and transactions as well as communications. Asked as to how this helps service providers, he clarified that service providers are a busy lot and have regular customers. They may or may not maintain paper records but MTTS is accessible on their smartphones and whenever a regular customer calls, they can access the history to know the past services rendered and the issues and thereby respond better. They can also view the communications that have taken place in the past. What makes MTTS history feature so attractive is that in cases where service providers offer various different services, such as service records, and related communication are maintained separately in the history section so that accessing precise information becomes simplified. “We are sure the history feature will be a welcome addition and be of extensive use as a customer service tool.”
Another feature that has been added to MTTS, he continued, is that it is possible for users to establish chat connection from within the app instead of using an external chat or email tool. This greatly simplifies communication and helps in faster and better communication. Emails can also be sent from within MTTS tool as a way to send offers or to send confirmation. This will reduce time and effort on the part of service providers since they do not have to switch applications. A simple button press is all that is needed to initiate a chat or create an email message.
Suppose a client calls. The service provider can launch MTTS on his desktop or smartphone and access history with just one click or tap on the screen. He can then initiate a chat with the client through the app or even send email to make an offer or resolve an issue or fix an appointment.
The spokesperson of the company said, “MTTS is gaining traction in the Indian market as more and more IT savvy service providers working in construction, electrical and residential segments realize its benefits and are adopting it. Given how affordable it is and how much it helps them in their business, it would not be surprising to see even greater adoption in the time to come. We are planning to make MTTS even better and more advanced as well as easy to use. It monitors feedbacks from users. Our team is working to make it innovative making MTTS a complete package.”
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