Naples, FL, January 16, 2019 --(PR.com
)-- Call & Contact Centre Expo will return to London’s ExCeL on the 27th & 28th March 2019, to once again connect industry professionals with the tools, techniques and systems in the world of customer engagement.
All under one roof, experts from the likes of Microsoft, BT, SAP, EA, Oracle and IBM will be on hand with the very best CX guidance available; while an array of the industry’s biggest brands and most innovative suppliers will be showcasing the solutions shaping the future of the contact centre.
Some of these unparallelled keynotes include...
Angela Bos - Technology Specialist at Microsoft
"During this session, you are going to learn how Microsoft are enabling intelligence in the Modern Workplace. Every day we see more and more things in our personal lives become intelligent. From our homes, to personal devices and even our cars. This intelligence is now the new norm, it saves us time and money whilst reducing complexity."
Dr Nicola Millard - Head of Customers Insights & Futures BT
"This session will investigate the key trends driving consumer behaviour and how innovation can help customers 'chat, tap and talk.' It looks at why customers want an easy life, what happens when the smartphone is their window on the world, why we use the channels we use (and which channels are rising and falling in preference), what the role of chatbots are and why data needs to be leveraged as the new currency in a “me”-conomy."
2018 saw the addition of the Call and Contact Centre Expo to the B2B Marketing Expo for the very first time. With the significance of new technology becoming increasingly dominant within the world of Customer Engagement, this show has become a vital part of the continuous evolution of the overall event, and will continue to bring the very latest from the world of CX for the foreseeable future.
A free ticket for the Call and Contact Centre Expo will also give you access to the Customer & User Experience Expo, B2B Marketing Expo, Marketing Technology Expo and Sales Innovation Expo.
Head over to the website to grab your free ticket now.
Call & Contact Centre Expo Exhibiting & Sponsorship enquiries:
Paul Webb - Event Director
+44 (0)1872 218 007
Call & Contact Centre Expo Marketing & Press Enquiries:
Adam Enguell - Senior Marketing Executive
+44 (0)1179 902 096