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Valor Global

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Company Helps Reunite Refugee Siblings After 20+ Year Separation

Valor Global assists employee in reunion with sister previously presumed deceased.

Phoenix, AZ, June 22, 2019 --( Valor Global employs the Dream Manager Program to assist employee’s in dreaming again and assist in allowing their dreams to come to fruition. This is the story of one employee’s dream come true.

Michael was born and raised in Sierra Leone, a country on the southwest coast of Africa. A talented and gifted athlete, Michael was recruited to play soccer for the Sierra Leone Futball Association (SLFA) and became an employee for Valor Global post retirement.

In 1999, his sister Amie was presumed dead after a bomb attack in the capitol. The family mourned her before Michael became a refugee, leaving Sierra Leone for Costa Rica.

Years later, Michael received word that his sister had been sighted in the US. After confirmation that she had survived the bombing and was living safely as a refugee in Pennsylvania, Michael and his sister were reconnected via phone. He was desperate to see her.

After submitting his story to the Dream Manager Program, Michael Tommy received contact from the Dream Manager that Valor Global Costa Rica wanted to help his dream come true. “We can make your reunion happen, we love you, we love this story.” With company backing, Michael was able to get his Visa costs covered, plane ticket paid-for, time-off, and paid vacation time.

“I am so grateful for Valor Global making my dream of reuniting with my long-lost sister a reality. Meeting her in person after so many years, was truly a dream come true. I would do anything for this company and because of their dedication to me, my success, and my emotional well-being, I give them (Valor Global) nothing but the very best.”


Valor Global is a leader in providing Call Center solutions to customers around the world. Headquartered in Arizona and offices in the Philippines and Costa Rica with 2,000+ global employees, Valor is the industry leader in Net Promoter Score (NPS), Customer Satisfaction (CSAT) and employee retention in Customer Care, Account Management, First party collections, and technical support. Valor delivers extraordinary cost effective, robust 24/7 onshore and offshore support models. Valor provides extraordinary experiences to enable its customers to align people, process and technology resulting in happy and timely outcomes. Valor infuses culture, innovation leveraging best in class technology, operational excellence using LEAN and Agile framework. Valor systems and data centers are hosted within SSAE 16 compliant data centers with operational processes designed to ensure security and compliance with ITIL and other industry security standards.
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Valor Global
Jana Randall

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