Cutting Edge Field Service Management Technology
DAVACO announces On Demand project management and execution services for multi-site owners with multi- construction trade services. Utilizing a development collaboration partnership with ServiceDemand, DAVACO utilizes field service management software, to offer real-time technology to its multi-site client base.
Managing and scheduling field service work presents numerous challenges for project management teams, including identifying suitable skilled technicians, arranging availability of local work forces, and effective time management. DAVACO's client solution resolves these issues, dispatching skilled and trained technicians when and where they are needed. Recognizing these challenges, DAVACO is deploying the latest technology to optimize its scheduling capabilities using the most up-to-date SaaS technology.
DAVACO's solution is a cloud-hosted platform enabling end-to-end management of service requirements. It offers intelligent management of all projects, from one-time requests to large, complex multiphase/multisite rollouts. From its mobile application, project managers are able to more effectively manage their workforce by allowing them to more efficiently schedule assignments based on site location, the current location of available and qualified technicians, and required travel time. This benefits all stakeholders, by closely integrating them into the work execution workflow. The mobile application also enables payment of third-party service providers and real-time automated communication between internal and external recipients directly from the application.
"In addition to its automated work force management, our solution provides business intelligence features that provide insight into asset utilization," adds Keith Winters, CEO of DAVACO. "This cutting-edge technology allows us to record an asset, why it required repair and how the issue was resolved, in real time. In this way, we can provide a clear picture of any reoccurring issues that our clients may be facing at their businesse,." he adds.
Licenses for the SaaS software are now available to DAVACO's clients, who also oversee complex field management services, in both the SaaS model and through systems integrations via an application programming interface (API).
"Having implemented the technology successfully, we are now extending its value to DAVACO's clients," adds Paul Hamer, Executive Vice President Business Development of DAVACO. "Many of DAVACO's clients manage complex programs utilizing multiple vendors and would see great benefit from on-demand technology, consolidating vendors and efficiently scheduling their field workforce. Its asset management capabilities would also provide further insight into identifying the root cause of any break/fix issues."
"Automated, real time technology with a user-friendly interface is the way forward for many industries, if you are struggling to understand labor costs and travel times, skillsets and technician availability, ServiceDemand will provide you with an automated solution to optimize your performance and bring significant cost reduction as a result," he adds.
DAVACO is a leading total solutions provider of high-volume remodel, reset and rollout programs for global brands throughout Northern America. Services include: program and project management, fixture equipment and graphic installations, digital signage and technology upgrade, hard and soft-line merchandising, site, marketing and pre-constructions survey, logistics and consolidation, design coordination, facilities maintenance programs and ADA, safety and quality audits and remediation. Founded in 1990, DAVACO is headquartered in Dallas, TX. https://www.davacoinc.com/