Maven Research, a Leading Full Service Research Agency, is to Judge the 2008 BQF Achievement Awards
Managing Director Kathryn Courtenay-Evans is to represent Maven Research on the board of judges for the British Quality Foundation (BQF) Achievement Awards 2008. The awards aim to promote and recognise exceptional achievement and standards in five key areas of organisational performance.
The BQF Achievement Awards aim to promote and recognise exceptional achievement and standards in 5 key areas of organisational performance namely; Leadership, Process Involvement, Partnership Development, Employee Satisfaction and Customer Satisfaction. Applications for each award are initially processed by the BQF and then assessed by the panel of judges. Following the initial assessment the panel will decide upon a shortlist of finalists by the 30th June; a member of the judging panel will make a half day visit to each finalists to confirm their submission. The final decision will be made by the end of July, and the winner of each award will be announced at the UK Excellence Award Ceremony on Tuesday 14th October at the London Hilton.
A full service research agency, Maven has enjoyed a long association with the BQF; Maven® PZB Customer and Employee Gap Analysis methodology (sources Parasuraman, Zeithmal & Berry (1990), Speller (1992)) is recommended by the BQF as a measure of service quality and provides unsurpassed insight into customer/employee expectation and perception gaps.
A supporter of the BQF, Kathryn Courtenay-Evans said "I have been involved with the BQF on a number of levels throughout my 12 years at Maven, and am delighted to have been asked to judge the Customer Satisfaction award for them this year. It is important to recognise the importance of the work that the members are doing in focusing on improving their service to their customers and sharing best practise."
About Maven Research
Maven Research is a full service market research agency, one of the ten largest agencies in the UK for continuous research, specialising in measuring customer satisfaction and employee engagement. Maven Research offers a full range of research services and uses both qualitative and quantitative techniques to provide research solutions that add strategic value. They tailor the research process from inception to completion and reporting according to a customer’s individual market research needs.
They have a broad range of business and consumer research experience across all sectors and their research applications include tracking customer satisfaction levels, identifying factors that drive customer loyalty, understanding employee engagement and all forms of ad-hoc research into brands, products and services. They have a wide range of clients, including Lloyds TSB, Mercedes Benz UK and British Gas. They have over ten years of research experience in the utilities sector, have conducted and continue to run gap analysis projects for both local and Central government clients and have recently been conducting up to 25,000 market research interviews per month for a number of high street household names such as M&S and Vodafone.
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