Outsourcing ROI Benchmarks from Glomark-Governan Outsourcing Research Study
Glomark-Governan, the leading provider of business case solutions for sales, marketing, product development and IT organizations, has released a sampling of Outsourcing benchmarks from an Outsourcing ROI Research Study concluded in the first quarter of 2008.
The recent Glomark-Governan research study on the benefits and risks of outsourcing identified a series of actual improvements that have already been achieved with various types of outsourcing. A sampling of these improvements, which can be used as benchmarks, includes:
IT Outsourcing Benchmarks
IT Total Headcount Reduction: 12% to 62%
IT Infrastructure Operational Cost: 16% to 48%
Overall IT Operations Costs: 21% to 55%
General Business Process Outsourcing Benchmarks
Reduction in Business Process Costs: 6% to 41%
Increase in Revenue: 0% to 7%
Increased Customer Retention: 2% to 23%
Manufacturing and Maintenance Operations Outsourcing Benchmarks
Reduced Maintenance Costs: 15% to 30%
Increase in Equipment Efficiency: 5% to 19%
Reduced Inventory Level: 13% to 38%
For complete benchmarking results from the Glomark-Governan Outsourcing ROI Research Study, please visit the Glomark-Governan website at www.glomark.com.
Glomark-Governan helps enterprises around the world by providing them with the methodology, training, consulting, benchmarking research, and software tools necessary to assess, communicate and measure the economic value of investments in technology and services initiatives. Glomark-Governan has enhanced and refined its Economic Value Creation ( EVC™ ) Methodology for more than a decade, bringing to market a proven, complete solution that allows companies to justify their solutions’ value, define operational and performance metrics, assess economic risk, and quickly create project-specific business cases. For more information, please visit www.glomark.com or contact the Glomark-Governan headquarters in Dublin, Ohio, USA, at 614-761-2400.