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City of Rockford, Ill. Automates Permitting, Licensing and Code Compliance with Software from Infor Public Sector

Infor Hansen CDR Selected to Streamline Multiple Municipal Departments and Integrate with Infor Hansen CRM to Enhance Citizen Interaction.

Atlanta, GA, July 24, 2008 --( Infor Public Sector today announced the city of Rockford, Ill., population 150,115, has selected its community development and regulation (CDR) software, Infor Hansen CDR, for Building Permits, Code Enforcement, and Neighborhood Development and Planning. Used by more than 100 municipalities nationwide, Infor Hansen CDR enables governments and municipalities to increase operational efficiency, cross-departmental communication and transparency, and citizen satisfaction. The new software will be integrated with Infor Public Sector’s CRM software, used by Rockford since early 2007 to streamline the process of addressing citizen issues.

Integral to Rockford’s selection of Infor Hansen CDR was Infor Public Sector’s online access tool, Infor DynamicPORTALTM, which fully integrates with the call-in and citizen service functionality of the CRM solution. DynamicPORTAL provides contractors, developers, and citizens around the clock Internet access to all aspects of the licensing and permitting process. With this system, builders are able to apply for permits, make payments, track progress and status of permits and inspections, and reschedule inspections online, 24 hours a day, 7 days a week. Rockford citizens can use the online portal to input service requests and check the status of previously submitted items.

“We received overwhelming support from local developers, contractors and builders in favor of implementing the DynamicPORTAL system, as our local business community wanted to increase the efficiency of conducting business with City Hall,” said Glenn Trommels, director of IT for the City of Rockford. "Building on the foundation of our successful CRM implementation, we chose to again partner with Infor Public Sector to implement one of the most functionally rich CDR solutions available. Infor’s ability to integrate the two solutions will enable us to track an issue from citizen request to final disposition, which will create operational efficiencies and allow us to provide enhanced customer service to our citizens.”

Previously, Rockford relied on a system using multiple spreadsheets to enter and record data for permits, planning and code enforcement. This system was labor intensive and vulnerable to human error, and did not provide the necessary insight and visibility into resource optimization. Additionally, contractor and citizen access to city departments to check the status of projects or scheduled inspection dates was restricted to regular week day office hours. Infor Hansen CDR will streamline the process of permitting for Rockford, which processed over 7300 permits in 2007.

“Governments at the state and local level require comprehensive, integrated software solutions to help them manage day to day citizen interaction and the challenges of an ever-growing infrastructure,” said Bob Benstead, vice president, strategic planning, Infor Public Sector. “Integrating Infor Hansen CDR with DynamicPORTAL and Infor Public Sector’s CRM software provides Rockford a 360-degree view of every citizen interaction, greatly enhancing the city’s ability to respond to citizen concerns.”

About the City of Rockford, Ill.
Rockford, IL, population 150,115 is known as the Forest City, and prides itself with affordable homes on tree-lined streets in friendly neighborhoods. Rockford is centrally located, with easy access to major highways and one of the fastest growing airports in the country. Rockford is the home of Illinois’ largest music festival, “On the Waterfront.” For more information, visit

About Infor Public Sector
Infor Public Sector delivers a comprehensive suite of integrated, government-specific solutions that drive civic planning and permitting, citizen relationships, asset and work management, utility billing, and regulatory compliance monitoring to increase operational efficiency, citizen satisfaction, government accountability, and process transparency. Infor Public Sector is transforming how governments provide services to citizens. For more information, visit

Contact Information
Wunderkind PR
Kayla Eubanks
404-601-3660 x 112

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