LRA Worldwide, Inc.

LRA Worldwide, Inc., a leading provider of research and consulting services in the emerging discipline of Customer Experience Management (CEM), has announced the hiring of Kevin Conley to support its growing Research Practice. Conley bring more than 15 years of experience in market research, consulting... - July 21, 2008

aloft Hotels, the new lifestyle brand offering from Starwood Hotels & Resorts, has selected LRA Worldwide, Inc. to design and deploy its brand assurance evaluation program. This selection represents an extension of the partnership between LRA and Starwood; LRA currently conducts the global brand... - July 16, 2008

K Hotels, the exclusive collection of some of the world’s finest boutique hotels, has partnered with LRA Worldwide, Inc. to create a Quality Assurance evaluation program as a service for its membership. - April 18, 2008

Shell Vacations Club (SVC), a leader in the development, sales and operation of high-end vacation ownership properties throughout North America, has selected LRA Worldwide to help measure and enhance the SVC prospect experience. LRA will build a mystery shopping program designed to measure the performance... - February 27, 2008

LRA Worldwide, Inc., a leader in the consulting discipline of Customer Experience Management (CEM), added Jeff Ganis to its research practice as a Senior Research Consultant. Ganis brings more than 15 years of experience in market research and consulting to LRA; his immediate responsibilities are in... - February 12, 2008

LRA Worldwide, Inc., a leader in the consulting discipline of Customer Experience Management (CEM), announced Rick Reilly has joined the firm as an Account Director. Reilly brings a unique combination of skills in customer experience management and luxury hospitality operations and previously worked at Digitas and Four Seasons Hotel Boston. - January 17, 2008

Rob Rush, a leader in the rapidly-growing consulting discipline of Customer Experience Management (CEM), will speak to the leadership of Troon Golf on how best to “Take Great Customer Experiences to the Bank” at the 10th Troon Golf Annual Management Conference next week in Scottsdale, Arizona.... - January 10, 2008

Warwick International Hotels (WIH), a leading provider of luxury hotel accommodations in more than 40 select cities throughout the world, has partnered with LRA Worldwide, Inc. to evaluate the guest experience at its five North American properties. The program is designed to assess the Warwick guest... - January 03, 2008

LRA Worldwide, Inc., one of the leaders in the rapidly-growing field of Customer Experience Management, recently participated in a study titled “Customer Experience (cX) Design for Services.” Sponsored by Peer Insight LLC, the multi-phased study brought together thought leaders in customer... - December 19, 2007

American Executive Centers (AEC), the leader in high-end executive office space in Philadelphia and its suburbs, has partnered with LRA Worldwide, Inc. to develop solutions to better meet their client-tenant’s ever-evolving service requirements. AEC has distinguished itself in the marketplace by... - December 10, 2007

The Kessler Collection, the luxury boutique hotel portfolio owned by hotelier Richard C. Kessler, has partnered with LRA Worldwide, Inc. on a unique quality assurance audit program designed to measure how willing and able Kessler associates are to go above and beyond the expected to “wow”... - October 19, 2007

LRA Senior Consultant Gary Tan will serve as an expert panelist at the 3rd Annual ASIA Connect Forum in Singapore. The event is being held at the M Hotel Singapore on Friday, October 5, 2007. Tan’s panel, titled “Hospitality Rating Systems & Quality Assurance Standards,” is part... - September 26, 2007

Noted motivational speaker and training expert Shane Green, a strategic partner of LRA Worldwide, Inc., will serve as the chairman of the 5th Annual North American Conference on Customer Management (NACCM) in Orlando, FL. The conference, which combines presentations from world-class speakers and real-world... - September 26, 2007

LRA Worldwide, Inc., one of the leaders in the rapidly-growing field of Customer Experience Management, was recently included in a study on service innovation commissioned by Tekes, Finland’s National Agency for Technology and Innovation. LRA was one of 12 US companies profiled in the report, which... - July 26, 2007

Hyatt Hotels & Resorts has announced an expansion of its partnership with LRA Worldwide, Inc.; LRA will create customized quality assurance programs for the latest branch of the Hyatt family tree - the Hyatt Select Group. - July 12, 2007

LRA Worldwide, Inc., one of the leaders in the rapidly-growing consulting discipline of Customer Experience Management, has launched its website in Spanish in order to capitalize on growing interest in its services throughout Spanish-speaking Europe and Latin America. - July 09, 2007

LRA Worldwide, Inc., a leading consulting and research firm in the rapidly-growing field of Customer Experience Management (CEM), announced that Daniela Piacenza has joined the firm as a Senior Research Consultant. Piacenza, who is fluent in English, Spanish, French and Italian, will work primarily on... - June 25, 2007

Rob Rush, a leader in the rapidly-growing consulting discipline of Customer Experience Management (CEM) and CEO of LRA Worldwide, Inc., will deliver the keynote address at the National Golf Course Owners Association (NGCOA) event scheduled for later this month. The 12th Annual Multi-Course Owners Leadership... - June 04, 2007

LRA Worldwide, Inc., a leading consulting firm in the rapidly-growing field of Customer Experience Management (CEM), has announced a number of promotions within its international consultant corps, elevating seven individuals to the role of Senior Consultant or Account Manager. These seasoned hospitality... - May 21, 2007

LRA Worldwide, Inc., a leading consulting and research firm in the growing sector of Customer Experience Management (CEM), announced Paul Bauman has joined the firm as a Project Director in the Quality Assurance practice. Bauman brings nearly ten years of project management experience to LRA, with an... - May 04, 2007

Zach Conen, Vice President of Marketing for LRA Worldwide, Inc., was recently appointed as an adjunct instructor in the Sports Leadership program at Northeastern University. Conen will teach a graduate level course in Corporate Sponsorships in an online setting beginning in April of 2007; many of the... - March 29, 2007

First Niagara Financial Group (NASDAQ: FNFG), a leading financial services company in New York State, has partnered with LRA Worldwide, Inc. on a “customer experience” initiative designed to maintain and enhance First Niagara’s stellar reputation for service within its target markets.... - March 20, 2007

Rob Rush, a leader in the rapidly-growing consulting discipline of Customer Experience Management (CEM) and CEO of LRA Worldwide, Inc., will spend the latter half of March on the speaking circuit presenting LRA’s point of view on internal branding, experience design and innovation, among other... - March 07, 2007

Toll Brothers, Inc. (NYSE: TOL; www.tollbrothers.com), the nation’s leading builder of luxury homes, has partnered with LRA Worldwide, Inc. to develop a program to comprehensively measure and improve the member and guest experience at the private clubs within its Country Club Division. The... - March 02, 2007

Shannon Pruce, a Senior Consultant for LRA Worldwide, Inc., addressed a group of undergraduates and alumni at Duke University last week. Pruce, a Duke alumnus, works primarily with hotel and lodging accounts in LRA’s Quality Assurance practice. Her speaking engagement at Duke took place on Saturday,... - February 06, 2007

LRA Worldwide, Inc., a leading consulting firm in the growing sector of Customer Experience Management (CEM), has hired Alan MacFarland as Vice President of Human Resources. MacFarland brings 25 years of experience in Human Resource management to LRA, boasting a proven track record of maximizing the... - January 31, 2007

Rob Rush, a leader in the rapidly-growing consulting discipline of Customer Experience Management (CEM) and CEO of LRA Worldwide, Inc., has been invited to participate in the 8th Annual Sales & Marketing 2007, West; a Frost and Sullivan Executive MindXchange. He will be speaking as part of a panel... - January 12, 2007

John Roberto, Senior Vice President of LRA Worldwide, Inc. was an invited speaker at the exclusive Quality Leaders meeting held earlier this month in Toronto, Ontario. The event was by invitation only and was held at the Delta Chelsea Hotel, December 4-6. Roberto, who runs LRA’s Quality Assurance... - December 18, 2006

LRA Worldwide has partnered with Meyer Jabara Hotels to create a unique guest experience program at its properties. Meyer Jabara Hotels challenged each location to develop an appropriately “themed” hotel guest experience, reflective of the unique destination, attractions and local culture and began heavily marketing those themed experiences in July of 2004. LRA provides the accompanying Quality Assurance Audits to Ensure Delivery of “Extraordinary Guest Experiences.” - December 12, 2006

LRA Worldwide, Inc., a leading consulting and research firm specializing in Customer Experience Management (CEM), will be exhibiting at the inaugural Mplanet conference next week in Orlando, FL. Produced by the American Marketing Association, Mplanet is designed to bring together marketing leaders and... - November 20, 2006

Jeff Gurtman, a Senior Consultant in LRA Worldwide’s Quality Assurance and Mystery Shopping practice, is a featured contributor for the online video series “Travelzoo Unleashed.” In the first installment in the series, titled “Jeff Takes Manhattan,” Gurtman provides viewers... - November 07, 2006

LRA Worldwide, Inc., a leading consulting and research firm specializing in Customer Experience Management (CEM), will be exhibiting at the 4th Annual North American Conference on Customer Management (NACCM) in Orlando, FL. The conference, which combines presentations from world-class speakers and real-world... - November 01, 2006

Rob Rush, CEO of LRA Worldwide, Inc., has been invited to address the attendees at the Historic Hotels of American Annual Meeting, October 24-26 at the Grand Hotel on Mackinac Island, Michigan. Rush will address the gathering Wednesday, October 25th at 11:30 AM on Customer Experience Management or CEM.... - October 11, 2006

LRA Worldwide, Inc., a leading consulting and research firm specializing in Customer Experience Management (CEM), will be exhibiting at the 2006 American Marketing Association (AMA) Marketing Research Conference, September 10-13 in Chicago. - September 05, 2006

LRA Worldwide, Inc., a leading Customer Experience Management consulting firm, hires host of popular television show “Travel Spies” for its quality assurance practice. - September 02, 2006

LRA Worldwide, Inc., and The Washington Nationals of Major League Baseball are partnering to enhance the Nationals’ fan experience with an intense customer service training program. The focus for the training will be all game day staff that interact with the fans at RFK Stadium. The training will... - July 10, 2006

LRA Worldwide, Inc., a leading consulting, organizational development and research firm in the growing sector of Customer Experience Management (CEM), announced that Executive Vice President John Roberto has been named to head its Quality Assurance Group. - June 21, 2006

Live Nation, the live event and venue management company, has retained LRA Worldwide, Inc., a leading consulting and research firm specializing in Customer Experience Management (CEM), to help create an exceptional guest experience at its 40-plus outdoor amphitheaters. LRA is working on an integrated program of standards writing, service culture development, training and performance measurement to help improve the concert experience. - May 09, 2006