Alton, IL, August 17, 2013 --(PR.com
)-- The Diamond-Plus Award of Excellence, an award from the Association of TeleServices International (ATSI), was given to Answer Midwest, which for twelve years has passed stringent testing by an independent panel of judges. The company is rated on the call-handling skills of courtesy, response time, accuracy, professionalism, caller comfort, and overall service to callers.
“We are proud to continue this tradition of quality,” said Gary Tedrick, President and owner of Answer Midwest. “Our goal is to make every caller happy that they are doing business with our client. Our agents continually train and are committed to providing the highest quality of caller professionalism, service, comfort, and responsiveness for our clients.”
Answer Midwest is a full-service, 24/7 live-operator call-handling service, accommodating the smallest to the largest size business and their customer-related needs. The company provides its clients with improved customer service, response, emergency dispatching, appointment and reservation scheduling, order taking, and generally improving the overall productivity and effectiveness of their call-handling.
A family-owned and privately-held corporation, Answer Midwest gathers, encrypts, and transmits data, information, and messages in any format required, and also serves as a level-one help desk. The company provides tele-services to companies in a variety of fields such as medical, property management, funeral homes, construction, transportation, education, plumbing, HVAC, government, and other service industries. The company’s capabilities include conducting customer surveys and providing receptionist outsourcing.
“Our central location makes us available to the entire country, and the lack of a strong accent, along with the Midwest’s famous personal courtesy, draws many major companies to our services. We are proud to serve the businesses and employees of the Riverbend area as well as across this great nation,” said Tedrick.
The Award of Excellence presented to Answer Midwest is given by the Association of Tele-Services International, Inc., based in New Hampshire. ATSI, founded in 1942, is an international trade association representing live answering services. It encompasses companies across the United States, Canada, and Europe offering specialized and enhanced operator-based services, including call centers, contact centers, inbound telemarketing (order entry), voice messaging, and emergency dispatch.
For more information visit Answer Midwest at www.answermidwest.com or call (618) 463-9093.