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NobelBiz continues to bring new research and information into the contact center market with the release of its new eBook – “Call Centers Are Out, Experience Centers Are In.” The study analyzes the impact of rising consumer expectations on call centers and business in general. The focus is on how traditional call centers are becoming obsolete and making way for more advanced experience centers, with better-trained agents and better technology solutions to serve consumers. - August 03, 2020 - NobelBiz
First Contact podcast released the seventh episode with a very experienced and insightful guest, Thomas Laird, a longtime industry veteran with a wide array of experience. He is the Founder and CEO of Expivia Interaction Marketing Group and host of the “Advice from a Call Center Geek” podcast. In episode seven of the First Contact podcast, Tom joined Christian Montes breaking down the most important challenges facing contact centers today and finding solutions to them. - July 27, 2020 - NobelBiz
Company Perfects the Internet Experience in the Connected Home - July 23, 2020 - Veego, Inc.
Intraway is recognized for innovation in Cloud Technology and Operational Support Systems, as well as Most Innovative Technology Provider. - July 22, 2020 - Intraway
Louisville Ladder gained tremendous market acceptance with the innovation of the 2 in 1 leaning Cross Step ladder. With platform ladders becoming an industry standard due to more working space and an extended handrail, the Pinnacle platform series was the first innovation to provide more solutions for... - July 20, 2020 - Louisville Ladder, Inc.
Custom On-Hold Messages Franchise Expands Internationally Through Launch. - July 13, 2020 - Please Hold Advertising
NextGen have committed to a two-year technical development plan with CNet Training. - July 09, 2020 - CNet Training
Certified as Amazon Select Tier Technology Partner, Minerva taps into AWS to power highly differentiated pay TV services. - July 08, 2020 - Minerva Networks
The ICARO™ Media Group, providing the most advanced AI-driven digital media content platforms for global telcos and media companies, announces the launch of its new corporate website. These changes come at a time when the company is evolving its AI-driven media and content service offerings and... - July 08, 2020 - Icaro Media Group
Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels.
Michael McKinlay, CEO of Sytel, commented, “Rather than tell you that this new version takes hosting to new heights (which... - July 04, 2020 - Sytel Limited
dexFreight, a logistic open market network for carriers, brokers, and shippers, today announced it is partnering with TruckPark to make an advance truck parking reservation and payment available to its truck drivers and carriers. TruckPark is America's fastest-growing truck parking service.
“In... - July 02, 2020 - dexFreight
There are many statements regarding telephone fraud and telephone spam that are not true or not completely true. - July 01, 2020 - Tellows UG
Salesmate recently introduced Power Dialer as its new feature that will help its customers improve their overall sales calling efficiency.
Power Dialer lets customers dial a bunch of contacts one after another without any manual efforts. This feature holds the potential of improving sales rep efficiency... - June 28, 2020 - Salesmate
Clever Coding has created a white label mobile app that allows agencies and employers to migrate their local Emergency Management plans to their very own mobile app on the App Store. - June 26, 2020 - Emergency Ready App
39% of Live Sports viewers surveyed have interest in watching together, virtually. Amongst all 1,101 video & TV viewers surveyed, 26% expressed interest in the concept. The survey also found strong feature-level interest in the ability to virtually “cheer”; in private and secure group sharing; and in two-screen experiences. - June 25, 2020 - Minerva Networks
iSpring released a new authoring solution: a cloud service for creating microcourses right in a browser. The new tool will allow users to build courses on the fly, publish content for an LMS, and get projects across the finish line much faster. - June 24, 2020 - iSpring
New branding aligns with Focus on AI-Powered Digital Media and Technologies for Global Partners - June 24, 2020 - Icaro Media Group
Sandz Chooses OpEx Backup Solution from Asigra, with Zadara Storage-as-a-Service, to Defend Partners and Customers Against Backup Data Exploitation - June 24, 2020 - Asigra
Veego Software, an Israel-based startup that perfects the internet experience in the connected home through the application of AI and other innovative technologies, today announced that its light-weight Veego Agent is able to reside non-intrusively in legacy and new routers and other Customer Premise... - June 24, 2020 - Veego, Inc.
Global connectivity-as-a-service provider OXIO selects Summa Networks’ Home Subscriber Server (HSS) and Home Location Register (HLR) technology for BrandVNO™ solution. - June 24, 2020 - Summa Networks
After a celebrity law firm was attacked and lost data of their celebrities; their data is being held at a $21 million ransom. If law firms do not secure their client communications and other data, they could violate the attorney-client privilege, lose clients, be subject to malpractice actions, damage their reputation, and possibly also lose their license to practice law. Encryption is a way to keep communications private and KryptAll® guarantees that calls are secure. - June 23, 2020 - KryptAll
42Chat, an award-winning provider of AI chatbot solutions, announced that Intermountain Lacrosse (IMLAX) was able to open up its fields to players before any other league in the U.S. by using HealthShield, an SMS-based COVID screening tool to help businesses reopen quickly.
IMLAX is a 501(c)3 non-profit... - June 23, 2020 - 42Chat
HealCo is a matchmaking platform where you can find, lease, share, manage and optimize medical office space - and now the only official tele-hybrid medical office network. - June 23, 2020 - HealCo
Ecosmob announces reliable and scalable Multi-tenant IP PBX solutions amidst coronavirus pandemic. - June 21, 2020 - FreeSWITCH service provider division of Ecosmob
Cairns Brings Diverse Experience to Growing Team. - June 18, 2020 - Eltropy
Two Technology Media Platforms Merge to Become a Premier Service in Global Digital Media Distribution - June 17, 2020 - Icaro Media Group
All types of businesses including the legal cannabis industry have trade secrets and private dealings that need to be kept private. KryptAll® guarantees the security of calls with proven state-of-the-art encrypted calls all without calling records. - June 16, 2020 - KryptAll
Spectrum Bullpen, LLC was selected for award on the Navy Small Business Innovation Research (SBIR) Defense Industrial Base (DIB) Technology Acceleration to research and develop a compact, retractable HF to L band antenna for a Unmanned Underwater Vehicle (UUV). - June 12, 2020 - Spectrum Bullpen, LLC
Thomala Jacqueline Hollingsworth of Raleigh, North Carolina has been honored as a Woman of the Month for May 2020 by P.O.W.E.R. (Professional Organization of Women of Excellence Recognized) for her outstanding contributions and achievements in the field of telecommunications. Each month P.O.W.E.R. features... - June 11, 2020 - P.O.W.E.R. Professional Organization of Women of Excellence Recognized
FLAACOs adds Chronic Care Management to its portfolio in light of shift toward remote patient care. - June 10, 2020 - Florida Association of ACOs
Remote care providing fast, efficient treatment - June 08, 2020 - KaZee Inc.
Ecosmob assists businesses to satisfy their customized business needs through its iOS apps development services - June 03, 2020 - FreeSWITCH service provider division of Ecosmob
Due to the easing of restrictions by the UK Government, CNet has announced that it is now reopening its Network Infrastructure Centres in the UK to continue to deliver classroom-based network infrastructure education programs. - June 03, 2020 - CNet Training
Realizing the need for uninterrupted, contactless customer support amidst this global pandemic, Mantra Labs has launched AI-powered chatbot with video conferencing and regional language support features to help SMEs adopt digital at very affordable prices. - June 02, 2020 - Mantra Labs Pvt Ltd
First Contact podcast released the fifth episode with a special guest, Jim Rembach, a well-known leader who helped shape the Contact Center industry by founding Call Center Coach and host of Fast Leader Podcast. He is also certified in Emotional Intelligence and is an Empathy Mapping Expert. For their fifth podcast, Jim joined Christian Montes in a discussion about how to rise from the ashes of despair, after experiencing a challenging journey in the Contact Center industry. - June 01, 2020 - NobelBiz
This industry first integration to Oracle Hospitality OPERA ensures that availability and pricing is distributed real time to travel agents, hotel websites and major booking online travel agents such as Booking.com, Expedia, and Hotels.com. - May 28, 2020 - Pesapal
The pandemic accidentally brought a sharp rise in the demand for fax services due to chain reactions. Dingtone, the renowned VoIP provider, released a mobile-based fax app to protect people from going outside and help them receive unemployment benefits earlier. Since launched last month, the faxing app has gained tens of thousands of users so far. - May 27, 2020 - Dingtone, Inc.
Modern onboard fleet monitoring solutions are able to take full advantage of the hardware features in Lanner’s V6S, a fanless shock and vibration-protected x86 in-vehicle NVR. This NVR simplifies integration with vehicle fleet monitoring solutions such as Genetec Security Center, which monitors, collects and distributes public transit fleet video feeds and data through a centralized platform. - May 26, 2020 - Lanner America
Sytel is delighted to launch Global Compliance, available immediately, enabling contact centers to manage consumer opt-outs and other no-contact rules across phone, email, SMS and all other media types. - May 24, 2020 - Sytel Limited
Smith.ai graded best in its category for “ability to deliver” by Clutch.co, and sole chat provider awarded perfect score from customer reviews on Capterra. - May 21, 2020 - Smith.ai
Governments, marketing companies and hackers have wanted access to cellular phone locations for years. The privacy concern is that if governments can track the location than so may hackers, business competitors and criminals. KryptAll prevents cellular phone tracking while keeping your calls and calling records secure. - May 19, 2020 - KryptAll
Local Oklahoma Globelink Security Systems has announced a new $15.99 wireless 4G LTE alarm monitoring plan. The new program will include for free the 4G LTE Alarm communicator with a 36-month plan. This plan will work with most existing systems and has free installation and activation. Globelink Security... - May 19, 2020 - GSS
KreativSARG Technology Solutions, a Global Healthcare IT Platform and Telemedicine Services Company is Launching a unique one of its kind TeleHealth service for Indian citizens. - May 18, 2020 - KreativSARG Technology Solutions
As Internet use increased, glitches surged. - May 13, 2020 - Veego, Inc.
Data protection leader Asigra backs private network and cloud provider differentiated by its dedicated and under subscribed infrastructure and AIOps tool (GridObserver(TM)) to provide more resilient cybersecurity-enabled data backup and recovery. - May 12, 2020 - Asigra
Chatstasy releases an enhanced version on its flagship app. The new version contains features seldom seen in a Smartphone App. These patent-pending features include Unified Calling and Texting, Urgent Calling, Voice Mail Service, No-Ring Voice Messaging, Time Broadcasting, Do-not-Disturb Broadcasting, On Airplane Mode Broadcasting, Profile Image Broadcasting, and Number Change Notification. The app will not only help the elderly, it can also become a valuable tool for all age groups. - May 11, 2020 - Chatstasy LLC
Bill Perfect, Inc., a provider of high-quality cost effective billing and subscriber management system, today announced that they have successfully completed a System and Organization Controls (SOC) 1® Type II Audit examination for their TimelyBill® Operations Support System. Bill Perfect, Inc. - May 11, 2020 - Bill Perfect Inc.
Service Offers Attractive OPEX Business Model and Content Transport Rights Within Latin America - May 08, 2020 - Minerva Networks
CNet Training had adapted the Certified Network Cable Installer (CNCI®) technical education program to allow individuals to continue learning from their chosen location. - May 08, 2020 - CNet Training
New Data Identifies Economic Drivers for Managed Services, MSP Trends and Technical Services in Greatest Demand by Solution Providers - May 07, 2020 - Asigra