Schedule Sync from Nilear LLC Helping Companies Optimize their ConnectWise Dispatch Records
Philadelphia, PA, October 04, 2013 --(PR.com
)-- Philadelphia, PA-based Nilear LLC has just announced that it’s now offering MSP organizations a new tool to ensure proactive synchronization of technician time entries within the ConnectWise Dispatch Portal. The solution enables companies to more effectively manage staff resources by showing the actual amount of time technicians worked on a client ticket rather than the dispatch report showing a full time block from one ticket to the next.
Today’s MSP (Managed Service Provider) firms must continually optimize the management of in-house resources in order to meet ever-greater levels of client demand. This means that their in-house systems must capitalize on technology that accounts for the time staff resources spend on resolving customer tickets with an emphasis on precision. Only by integrating such solutions can companies take full advantage of ConnectWise technology for swift client ticket resolution. Now, Nilear LLC has released a new tool to help MSPs improve resource time management.
The new Schedule Sync tool from Nilear LLC has been designed to improve the accuracy of the ConnectWise Dispatch Portal. While the portal is a representation of what the team expects to occur on specific projects, some tasks might be completed earlier and some later than expected. Schedule Sync works to ensure complete time management accuracy by synchronizing each ticket’s scheduled resources with the resource’s time entries. In addition, the tool also now includes travel information, which highlights when resources are unavailable due to being on the road. Managers can simply mouse over specific travel entries within the Schedule Sync solution to see travel details, including mileage and how long the travel is expected to take. It’s the resource management solution for proactive, productivity-conscious MSPs across the country.
To learn more about this latest solution from Nilear LLC, please contact the company directly or visit their business website at www.nilearos.com.