Orlando, FL, March 12, 2014 --(PR.com
)-- CeBIT 2014, the world's largest ICT fair, will be at its 16th edition, with more than 4,000 companies attending the exhibition and conference program. On this occasion, 4PSA and Firmao will be introducing their integrated solution designed to help SMBs with communication and customer management processes.
“We're happy about what this integration has to offer to our partners and customers. Integration is one of CeBIT's main themes this year. So this is the perfect context to showcase it to companies with high-end digital business needs and also to other software companies interested in integrating their solutions with VoipNow," said 4PSA's COO, Elena Carstoiu.
More and more businesses look for complementary services such as telephony, email, mobility, or customer relationship management that can be integrated into a single product, to achieve synergies. Firmao's integration with VoipNow delivers superior value for its customers, through advanced communication features such as click-to-call, call history, call recording, and Caller Identification. All the phone conversations with a particular customer are thus reflected in the corresponding CRM entry.
"We are impressed with the value this integration brings to our business. VoipNow allowed us to integrate advanced VoIP telephony features with our customer relationship management solution and, thus, differentiate ourselves from our competitors. Firmao CRM Module and VoipNow Platform effectively complement each other, accommodating call centers, in particular, and small businesses, in general. Actually, we too have been using this integration inside our company, for our own business processes, and I can easily say it has transformed our workplace in a lot of ways," said Firmao co-founder, Rafal Namiecinski.
VoipNow Cloud OnDemand is a cloud communications platform dedicated to service providers and organizations in need of high-end enterprise telephony, video, presence, instant messaging, contact center features, and mobility. The platform is a turn-key solution, taking care of the entire business process, from the very moment the customer orders the service, through the automatic account deployment and provisioning process, and up to monthly recurring billing and payment management.
To learn more about this integration and their VoipNow platform, kindly set an appointment with our team at CeBIT by sending an e-mail at firstname.lastname@example.org or by visiting Firmao Booth E48 in the Polish Pavilion.
4PSA is a software company that has been breaking down communication barriers for the past 10 years. Our solutions help thousands of service providers grow, serving more than 200k businesses all over the world. VoipNow is a cloud communications platform that enables service providers and businesses to benefit from enterprise telephony, video, presence, instant messaging, and mobility. The multi-award winning solution provides a blazing fast go-to-market due to its rapid set-up and easy deployment, integrated charging and billing engine, and competitive pricing plan. For more information, please visit www.4PSA.com and follow us on Twitter at www.twitter.com/4PSA.
4PSA Cloud Calling ®
Firmao is an innovative business software which includes a core CRM platform, integrated with VoIP and email and enhanced with project management features such as Gantt. With Firmao, you can issue and manage invoices using your custom document templates, as well as offers, bids and agreements and plan your schedule due to integration with Google Calendar. Thanks to mobile applications (Android, iOS, Windows), you can manage your company everywhere. Firmao is also integrated with a powerful reporting engine – iReport. API allows for integration with third-party software, and cloud storage space available for every user can be used for storing files. It is easy to track and manage user actions thanks to flexible access permissions and data change log. Firmao is available in 3 languages: German, English, and Polish and can be adapted to user needs.
203-852-6800, ext. 170