Columbus, OH, June 15, 2014 --(PR.com
)-- EmergiTech, a leader in public safety software development, will demonstrate the new capability of their Next Generation IP9-1-1 software for receiving 9-1-1 text messages at the National Emergency Number Association Conference & Expo on June 14-19, 2014. Through a partnership with AGENT511, the EmergiTech IP9-1-1 software now allows emergency call takers to respond to text messages that are sent to 9-1-1.
EmergiTech designed the IP9-1-1 software system from the ground up to be an easy-to-use, comprehensive and highly scalable software-based solution for emergency call centers. The addition of the text messaging component will help call centers update their technology to keep pace with current cellular technology used by consumers.
“With so many Americans, especially the younger generation, relying on texting as a primary means of communication, it is critical that 9-1-1 call centers have the ability to communicate with them via text messaging,” said B.J. Buss, regional sales manager at EmergiTech.
The ability of 9-1-1 call centers to receive text messages will also help accommodate people with a hearing impairment or speech disability. In addition, texting will aid in situations like domestic violence where making a phone call may be risky or impossible. Steve Irving, VP Sales & Business Development said, “We are excited to deliver text to 911 services integrated with EmergiTech – working together, we offer a seamless call taker experience with value-added services such as pictures and high accuracy rebids.”
“When the four major telecom carriers enabled their networks to handle texting services to 9-1-1 call centers last month, it shifted the focus to the call centers to upgrade their technology to be able to receive and respond to these text messages,” said Buss. “We are proud to say that EmergiTech’s IP9-1-1 system is text-ready.”
About EmergiTech - EmergiTech, Inc. is a privately held company focused exclusively on developing public safety software products. For 30 years, the company has provided these products and services to over 400 state and local government agencies in 19 states. The company develops, designs and implements Microsoft WindowsTM-based software for law enforcement, 9-1-1 emergency communications, fire and EMS. The software products include Computer Assisted Dispatch (CAD), NG 9-1-1 compliant IP9-1-1 and mapping, Records Management Systems (RMS), mobile data computing, data sharing, state/NCIS access, as well as courts and jail management. For more information, visit www.emergitech.com.