Sigma Payment Solutions Adds to Suite of Loan Payment Channels with Pay-by-Phone Technology
Fort Worth, TX, June 20, 2014 --(PR.com
)-- Sigma Payment Solutions, the first and only payment processing provider to also offer a full menu of advanced payment channels nationwide, has launched a pay-by-phone solution. This option leverages Interactive Voice Response (IVR) technology and improves collectors’ efficiency, while eliminating compliance risk from human error.
“By giving borrowers one more convenient way to pay their bills, we remove the hurdles to paying on time,” said Susan Perlmutter, Chief Revenue Officer at Sigma. “In addition, there’s no risk of the payment data being recorded incorrectly or of customers’ confidential information falling into the wrong hands.”
Perlmutter said one of the biggest benefits of pay-by-phone is that it frees up collectors to pursue delinquent accounts, rather than focusing on customers who already plan to pay.
On average, an inbound IVR system processes a payment in 3.5 minutes, versus 5.5 to 6 minutes when a collector works the account. The automated solution also costs 65 cents per payment or less, a significant savings over the human alternative.
Clients using pay-by-phone benefit from:
- Their own toll-free pay-by-phone number to publish to customers
- IVR prompts that reflect the client’s business name and branding
- Ability for customers to reach an operator at any point during calls
- Transcription of all calls for future reference
- Monthly reporting that meets or exceeds compliance requirements from NACHA – The Electronic Payments Association
In addition to pay-by-phone, Sigma also offers customized Web-based payment portals, mobile card readers and touch-screen payment kiosks. The company will roll out a pay-by-text solution this summer.
To learn more, visit www.sigmapayments.com or call 888-BE-SIGMA.
About Sigma Payment Solutions
Sigma Payment Solutions offers integrated, full-service, automated payment processing solutions to businesses nationwide. Their services include processing support for all major credit and debit card transactions, as well as ACH processing, Web payments, telephone checks, and more. Using the most secure and advanced technology available, Sigma endeavors to provide the lowest payment processing rates possible for each client. Learn more at www.sigmapayments.com.