PR.com: Business Directory, Press Releases, Jobs, Products, Services, Articles
 
Businesses Articles Press Releases Follow @PRcom
Press Release Pricing | News by Category | News by Country | News by US Region | Recent News | PR.com News on Your Site
 

Press Releases

 

Consolidated Call Center Services

Press Release


Receive press releases from Consolidated Call Center Services: By Email PDF Version RSS Feeds:
Consolidated CCS and Intelis Join Efforts to Create 1 Stop OS/DA Provider

Intelis and Consolidated CCS (CCCS) Agree to Combine Efforts Under New Entity. Carrier Customers Will Now Benefit from a Single Partner for Outsourced Operator Services and Directory Assistance Offering Both Hosted and Premise Based Platforms.

Mattoon, IL, November 24, 2015 --(PR.com)-- Intelis, of Alpharetta, GA, the leading US provider of fully supported Operator Services platforms, and Consolidated CCS (CCCS) of Mattoon, IL, the leading wholesale Operator Services provider in the US have agreed to combine efforts under the holding company Terabyte Holdings, LLC., effective Jan. 1, 2016. The new company will provide customers and prospects of both firms the combined benefits of the advanced Operator Services (OS) and Directory Assistance (DA) services provided by Consolidated CCS and access to technology that has propelled Intelis to become the leading equipment provider. The two companies plan to operate their businesses as usual with no anticipated changes to their respective organizations as both Intelis and CCCS continue to operate independently as wholly owned entities of Terabyte Holdings, LLC.

“For over 18 years, Intelis has been the recognized industry leader of premised-based Operator Services Software and switching equipment. Now that Intelis and Consolidated CCS are working together, telephone companies have a single source for DA and OS be it as an outsourced service provider, a hosted platform, or a manufacturer of premised-based switching equipment,” stated John Marshall, President, Intelis.

Greg Hagerman, Principal, Consolidated Call Center Servers (CCS) stated “In order to provide the best possible service and highest value to our current and future customers, we made the decision to bring Consolidated CCS and Intelis under one umbrella. Earlier this year, Consolidated CCS installed Intelis’ Enhanced Operator Services and Directory Assistance platform. With this merger, the addition of Intelis’ proven engineering capability to Consolidated CCS’ established infrastructure insures our customers will be best served in the long run,” concluded Mr. Hagerman. Mr. Marshall added, “Intelis is known for our ability to quickly add enhancements and new revenue-generating applications to their premise-based Operator Services switching platform which CCCS has in service. With the two companies working together, those service providers looking to outsource their operator services or implement a hosted-solution can now take advantage of these Intelis strengths without the capital investment of a premise-based switch.”

The combination of the two entities provides significant advantages by providing CCCS with the intellectual property and development resources for the Intelis OS and DA platform which the company utilizes to provide wholesale services to more than 45 clients in the US and Canada. The combination provides CCCS with an additional, sustainable competitive advantage in the US market as an OS and DA service provider.

“With AT&T announcing plans to exit the Operator Services business by end of 1Q16, the new combined efforts of both Intelis and CCCS will provide Carriers with a powerful one-stop resource for OS and DA services. Carriers currently using AT&T should contact either of us soon so they don't experience service disruption,” said Mr. Hagerman. “We look forward to working with our current customers and those who are presently using other vendors to provide world-class OS and DA going forward,” commented both Mr. Hagerman and Mr. Marshall.

About Intelis
Intelis is the premier provider of turnkey premise-based Operator Services and Directory Assistance switching platforms. The platform supports both automated and live agent positions performing the required features of Operator Services including Directory Assistance, Toll & Assist, and Rate Quotes. The VoIP-enabled platform also supports additional revenue-generating applications such as Answering Service and Customer Support applications. The open interface allows service providers to easily add additional revenue-generating third-party applications. Intelis’ customer base includes Incumbent Local Telephone Companies, Independent Telephone Companies, Competitive Local Exchange Carriers, and Long Distance Carriers. For further information, please visit www.intelis-inc.com or call 404-660-8500.

About Consolidated CCS
Consolidated CCS based in Mattoon, IL is a wholesale Directory Assistance and Operator Services company with a 120+ year legacy providing high quality, cost effective services to ILEC, CLEC, Mobile, and MSO phone carriers in North America. CCCS maintains two call centers, four platform locations, and three transport providers which allows CCCS to offer the best of class call processing platforms as an outsourced OS provider with greater than 99.999% availability over 20 years. In addition, CCCS offers premier Directory Assistance with choices of foreign or domestic call handling, and the most extensive phone number listings database available. Because our call agents have an average tenure of more than six years, we're uniquely positioned to provide one of the best call experiences for telephone company subscribers. We continue to prioritize quality over efficiency resulting in the best value proposition in the industry. More information can be obtained by visiting the company’s website at http://consolidatedccs.com.

Media Contact
Please direct any questions to Laurie Olson – Director, Communications at 888-859-7110 or email at laurieo@consolidatedccs.com.
Contact Information
Consolidated Call Center Services
Laurie Olson
888-472-8382
Contact
consolidatedccs.com
Attached Files
CCCS and Intelis PR Final
PR about CCCS and Intelis
Filename: CCCSandIntelisPRFinal.pdf

Click here to view the list of recent Press Releases from Consolidated Call Center Services
Promote Your Business