5 Practical Strategies for Improving Client Retention Using Customer Engagement Score
Are you seeking to improve your client retention rates? Data shows that getting new clients is up to 5 times more expensive than retaining existing ones, and increasing your client retention rates by just 5% delivers over 90% in increased profits. So how do you prevent cancellations and improve retention? Start by determining each client's customer engagement score (CES). A CES is a business analytical tool that helps you measure how much a client is engaged with your service. - October 18, 2022
Communicate Effectively with Clients Using LenzVU's New Business SMS Feature
LenzVU has been using technology to improve the quality of client experiences in the boutique fitness industry for years and is now providing flexibility to connect with clients through a managed and automated SMS messaging solution. - April 28, 2022