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eGain Launches Web Cobrowsing for the AppleŽ iPad Platform


Easy to deploy solution enables secure, real-time form-filling assistance for mobile consumers

Mountain View, CA, August 17, 2011 --(PR.com)-- eGain (EGAN.OB), the leading provider of cloud and on-site customer interaction software for sales and service, today announced the immediate availability of eGain Cobrowse™ for smartphones and tablets, including the Apple iPad, Apple iPhone, and Android-based devices.

Online form-filling is a major hurdle in customer acquisition and on-boarding processes, especially in regulated sectors like financial services, insurance, health care, and government. Increasingly complicated forms confuse and frustrate customers. As a result, 75% of all web forms are abandoned. With eGain Cobrowse, businesses can help customers on iPad and other mobile devices complete web forms in a convenient and secure manner—while simultaneously engaging them in a call or text chat. A transformational technology, Cobrowse not only increases form submission but also creates the “wow” effect in customer experience.

“Our clients have seen as much as 200% improvement in online form completion when they use cobrowsing to help customers fill forms on the web,” said Ashu Roy, eGain CEO. “We are delighted to offer our innovative cobrowse product on the iPad and other mobile devices.”

About eGain Cobrowse

eGain Cobrowse is a secure solution for shared web form-filling and site guidance. Unlike page push and screen sharing technologies, eGain Cobrowse enables true two-way collaboration between the business representative and the consumer. It also provides granular, role-based view and action control for privacy and compliance.

Easy to deploy, eGain Cobrowse does not require any consumer download. With eGain’s multichannel customer interaction hub, cobrowse interactions are unified with other communication channels for 360-degree context. For more information, visit: www.eGain.com/products/cobrowse.asp.

About eGain

eGain (EGAN.OB) is the leading provider of cloud and on-site customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain products, visit http://www.egain.com/products/index.asp

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

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eGain media contacts

Jamie Abayan
eGain
650-230-7532
jabayan@egain.com

Kristin Miller
SS|PR
719-634-8292
kmiller@sspr.com
Contact Information
eGain Communications
Jamie Abayan
650-230-7532
Contact
www.egain.com

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