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KLAS Researches Momentum of 8 CIS Vendors

KLAS recently published research identifying the Clinical Information System (CIS) vendors that prospective buyers plan to purchase from, which other vendors would be considered in the purchase process, and the strengths and weaknesses of each vendor.

Orem, UT, August 17, 2008 --( Clinical information systems (CIS) continue to be at the forefront of healthcare information technology, especially among the more complex acute care hospital market. All the major HIT vendors are vying for the provider organizations that have yet to choose a core clinical strategy, as well as those organizations that are looking to replace either outdated or unsatisfactory systems.

KLAS recently published research identifying the vendors that prospective buyers plan to purchase from, as well as which other vendors would be considered in the process. The majority of survey respondents for this study were CIOs. Researchers asked about perceived strengths and weaknesses of vendor systems and what drivers were involved in vendor selection. The goal of this fifth perception study for clinical information systems was to see where the movement was.

Because this was a perception study, vendors did not receive performance-based rankings. Each vendor has positives and negatives, and each vendor’s approach to development may ultimately determine their success or failure. The top three reasons providers mentioned for replacing their CIS were Flexibility/Function, Vendor Commitment/Delivery, and Integration with Ambulatory.

Researchers spoke with healthcare providers to uncover which vendors would be considered, provider purchasing plans, which vendors to avoid, and provider perception scoring. Purchasing plans in this report were a combination of both first-time buyers and those looking to replace. Thirty-nine percent of respondents said that delivery was a main reason to avoid a vendor. KLAS found that twenty-nine percent of those that already have a CIS are looking to purchase.

In 2001, KLAS began monitoring the CIS market. Follow-up studies were conducted in 2003, 2004, 2006, and now in 2008. The 2001 study began with 10 most considered vendors, but not all of them have survived. Vendors qualifying for inclusion in this CIS study are Cerner, Eclipsys, Epic, GE, McKesson, Meditech, QuadraMed, and Siemens.

About KLAS
KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS’ mission is to improve delivery, by independently measuring vendor performance for the benefit of their healthcare provider partners, consultants, investors, and vendors. Working together with executives from over 4500 hospitals and over 2500 clinics, KLAS delivers timely reports, trends, and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, and medical equipment vendors. For more information, go to, email, or call 1-800-920-4109 to speak with a KLAS representative.


All KLAS data and reports are © 2008 KLAS Enterprises, LLC. All rights reserved.
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Andrea Morrill

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