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Infor Public Sector Improves Business Operations for Governments and Municipalities


Enhancements in Hansen 8.1 Expand Core Processes, Asset Management, Customer Service Management, and Billing.

Atlanta, GA, August 29, 2008 --(PR.com)-- Infor Public Sector today announced the availability of an enhanced version of Hansen, government-specific enterprise software used by more than 300 state, city, county, and special district governments to help manage business operations. Enhancements in Hansen 8.1 streamline search and document management capabilities, improving areas such as asset management, customer service management (CSM), and billing for governments and municipalities.

“For decades, companies in the private sector have taken advantage of leading-edge business software which reduces costs, increases productivity, effectively manages assets, and improves customer service levels,” said Peter Salgado, vice president and general manager, Infor Public Sector. “Hansen is a government-specific solution that provides robust functionality similar to the most advanced private enterprise software, enabling governments to function more productively and efficiently, and to improve citizen issue resolution and citizen relations.”

Hansen 8.1 features expanded search options and criteria, enabling governments to use more specific search parameters. New listing choices provide users more options for displaying search results. The solution’s new document management interface enables governments to attach documents to records in the Hansen system for quick reference and review. To provide more flexibility when searching for address ranges, the system now features enhanced address look-up and property browsing capabilities. The new functionality to the system’s core components increases user satisfaction and productivity.

Hansen 8.1 features additional tools for asset management, including budgetary analysis. Governments can use the new tools to develop multi-year budgeting plans for assets. New reporting features enable users to choose from additional criteria and formats for reports. With the software’s innovative Building InfoViewer, users can move assets associated with a building from one floor to another and from room to room to maintain an accurate, clear view of a government’s asset locations.

Improvements to Hansen’s CSM features enable governments to increase accountability and the speed with which they can respond to citizen issues. Through an enhanced user interface, the system includes tools that simplify the process of recording inspection results and resolving service requests. With additional service status codes, governments are able to conduct more flexible searches by defining codes and allowing different statuses, such as assigned, scheduled, and resolved. The new recording and reporting functionality enables governments to track issues better and provide rapid responses to citizen requests.

New to Hansen 8.1 are tools that help improve billing processes. The system now includes bankruptcy processing tools for billing accounts and two new search tools, for refund look-up and look-up adjustments, which provide users with more options to view billing results. In addition, the billing functions are now integrated with Hansen - Cashiering, enabling users to search for and pay bills and one-off charges from the Cash Register. This functionality simplifies and speeds the process of bill-pay for governments.

According to analyst data, governments, which are the most major entities in terms of buying power, are far behind the private sector in adopting technology to improve business operations. Hansen software provides governments with a robust tool to increase productivity, efficiency and customer satisfaction, reducing the technology gap between the public and private sector.

About Infor Public Sector
Infor Public Sector delivers a comprehensive suite of integrated, government-specific solutions that drive civic planning and permitting, citizen relationships, asset and work management, utility billing, and regulatory compliance monitoring to increase operational efficiency, citizen satisfaction, government accountability, and process transparency. Infor Public Sector is transforming how governments provide services to citizens. For more information, visit www.infor.com/industries/publicsector/.

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This announcement reflects the direction Infor may take with regard to the specific product(s) described herein, all of which is subject to change by Infor in its sole discretion, with or without notice to you. This announcement is not a commitment to you in any way and you should not rely on this document or any of its content in making any decision. Infor is not committing to develop or deliver any specified enhancement, upgrade, product or functionality, even if such is described in this announcement and even if such description is accompanied by words such as “anticipate,” “believe,” “expect,” “intend,” “may,” “plan,” “project,” “predict,” “should,” “will,” and/or similar expressions. Many factors can affect Infor’s product development plans and the nature, content and timing of future product releases, all of which remain in the sole discretion of Infor. This announcement, in whole or in part, may not be incorporated into any contractual agreement with Infor or its subsidiaries or affiliates. Infor expressly disclaims any liability with respect to this announcement.

For more information, please contact:

Dan Barnhardt Juli Rose
Wunderkind Public Relations Infor Public Sector
(404) 601-3660 x 122 (916) 921-0883 x 3511
dbarnhardt@wunderkindpr.com juli.rose@infor.com
Contact Information
Wunderkind PR
Sara Capers
404-601-3660 x 127
Contact
www.infor.com

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