Drishti Launches DACX Ameyo - Communications Suite for Contact Centers and Enterprises
Drishti launches comprehensive communications suite for emerging contact centers and enterprises. The SOA and MDA based technology platform offers telco-grade reliability, high scalability, rapid application development, deployment flexibility along with multi-tenancy capabilities.
DACX Ameyo is an all-in-one communication suite for enterprises offering next-generation information and communications management capabilities including ACD, IP-PBX, CTI, IVR, Predictive dialer, Voice Logger, Presence, Sales Management, Customer Care, and Reporting. It specifically boasts of its custom communication flows with application integration and collaboration capabilities across multiple media (Voice, Video, Chat, SMS, E-mail).
DACX Ameyo has been designed with a view to offer innovative business packages, on Hosted (SaaS), On-Premise and hybrid models, as per specific needs of enterprises with processes and business models across different verticals such as Telecom, BFSI, Healthcare, Travel and Hospitality. This approach empowers Contact Centers and Enterprises to extract the most from their technology while keeping their technology costs manageable. They can pick-n-choose the best package in terms of price-performance proposition and add on more capabilities as they grow.
Based on new age technologies and concepts like SOA (Service-Oriented Architecture), Drishti’s patent pending ComponentService™ framework offers high availability by eliminating single point of failure while processing events and messages in a real-time environment in an enterprise communication system. DACX Ameyo ensures telco-grade reliability at a software level that is difficult to achieve in conventional setups. “Such capabilities have allowed us to innovate further and bring to our customers rich functionalities that empower them to be more agile and adaptable to their changing business environments, “says Nayan Jain, CTO at Drishti. He further elucidates, “MDA enables us to develop new functionalities and capabilities in record time using simple drag and drop interface. It helps us cut back on coding time as well as development costs, the benefits of which are passed on to our customers.”
Some of the benefits that DACX Ameyo offers to businesses are -
• Ability to better meet changing business requirements
• Telco-grade reliability in software with distributed architecture
• Lower hardware and technology investments
• Ability to leverage existing applications and infrastructure
• Ability to integrate with communication infrastructure (telephony/data network) and business applications (CRM, HRMS, MIS, CMS) to build composite applications that can be administered and managed centrally
• Flexible business offerings for On-premise, Distributed sites, as well as hosted (SaaS) setups.
Leveraging SOA and open standards, the web-enabled solution facilitates application collaboration and integration. This enhances information flow across different departments and system entities across the enterprise leading to a seamless communications experience.
By providing actionable business intelligence with parameters like Key Performance Indicators (KPIs), management can spend time on improving productivity rather than wasting bandwidth on escalations and internal negotiations. This is critical to improve workforce throughput and operational efficiencies that ultimately impact the bottom - and top-line of the organization.
Moreover the enterprises can leverage their existing applications or systems and do away with the costly maintenance and software upgrades. DACX Ameyo runs on industry-grade, commercial-off-the-shelf servers and does not need expensive legacy gateways, cards, etc. With its all-in-one approach DACX Ameyo also minimizes dependence on third-party applications and tools.
DACX Ameyo has already been recognized with technology awards such as IP Contact Center Technology Pioneer Award 2008 and Member’s Choice Award 2008. It has been successfully powering business processes at Motilal Oswal Securities Limited (a leading financial advisory firm), Damas (a global brand in jewellery and watch collection) and many other reputed organizations.
About DACX Ameyo (www.dacxameyo.com)
DACX Ameyo is an all-in-one communications suite that offers holistic contact management capabilities for contact centers and enterprises.
The IP-based communications solution provides interaction management features such as multi-site, need-based and skill-based routing, self- and assisted-service, multimedia integration (Email, SMS, chat, Fax), IP-PBX/PBX call processing with voicemail and call recording, outbound capability with predictive dialing, ACD with multimedia queuing, IVR with Communication flow Designer, CTI, Quality Monitoring, Collaboration capabilities (Unified Messaging, Presence Management, Conferencing) and Cradle-to-Grave Reporting.
Tools such as the Ticketing system and Notification & Reminders can be effortlessly integrated with other back office applications to increase process efficiency levels.
Drishti is a leading provider of Contact Center Software & Enterprise Communications Solutions. Drishti’s award-winning flagship offering – DACX Contact Center Suite has been a huge success in India and Philippines within a span of two years. Drishti creates innovative Communications technologies for the next-generation Enterprises, empowering them to dynamically manage their Business Processes. Drishti’s customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Drishti’s innovative solutions are running successfully at more than 200 client locations across India, Bangladesh, Philippines, Dubai and US as recognized by the three awards IP Contact Center Technology Awards 2008, Member’s Choice Award 2008 (Best ACD/Switch, Best in Class Overall Category Winner - Best Outbound Solution and Highly Recommended Best After Sales Support) and BPONews Best Contact Center Solution 2007.