Claremont, NC, November 20, 2008 --(PR.com
)-- Northern New Mexico College (NNMC) is one of the oldest institutions of higher education in the state of New Mexico. NNMC operates two campuses, one located in Espanola and another in El Rito. 3,200 students and 200 staff depend on the school’s network of 700 workstations and 13 servers for effective management and operation. For the past eight years, the responsibility for maintaining the availability of the network has fallen to Patricia Borrego, Director of Management and Information Systems for NNMC.
The extent and importance of the network to the operation of the school means that a low-maintenance, high reliability security solution is high on Borrego’s list of priorities.
“What’s important to me about network security is that the solutions I deploy need to work reliably, not drain staff or computing resources, and not break the bank,” she says. “My team needs to focus its time on strategic projects and proactively developing new applications, not fixing the after-effects of a virus infection.”
Re-evaluating virus protection requirements
As a matter of course, Borrego periodically reviews the choice of security protection to ensure the school continues to get the most cost-effective solution available.
“We had been using a competitive product for some while,” she recalled. “While we were not experiencing any particular problems with it, I do like to review the alternatives. This time around, I compared many different programs as possible providers.”
Borrego finally chose AVG Anti-Virus Network Edition for three key reasons:
First, AVG was highly recommended by one of the school’s instructors who had used the software and was extremely impressed with the price-performance ratio.
Second, she found Walling Data, an Authorized Distributor for AVG that specialized in working with educational institutions. Borrego liked the generous educational discounts and the purchasing flexibility that allowed her to buy the exact number of licenses she needed over time, rather than having to purchase everything up front or ‘round up’, as many suppliers do, resulting in unnecessary extra expense.
“Walling Data’s flexibility was ideal for our situation, as we wanted to start out with just 200 licenses of AVG to make sure we were making the right decision for the school as a whole,” Borrego recalled.
Third, the proof of the pudding was in the eating. After deploying the first 200 licenses of AVG and seeing how well it performed, Borrego and her team decided to make AVG the school’s preferred security solution moving forward.
“AVG proved to be easier to install and manage than our previous product,” said Borrego. “In fact, it has been such a good match for our needs that we have never needed to call for support. AVG installs with no problem. It runs with no problem. It updates with no problem. So it solves my problem.”
A Special Kind of Support
Since Borrego had never experienced any problems with installing or managing AVG, she was barely aware of the free and unlimited US-based support Walling Data provides to all its customers. When it came time to plan for the upgrade to the latest version of AVG Anti-Virus Network Edition, version 8.0, earlier this year, she discovered just how helpful Walling Data’s Product Support Team could be.
“I was trying to reach the help desk just to have them answer a few questions about 8.0 and for some reason I just couldn’t get through on the phone,” Borrego said. “So I emailed my query to Walling and, within minutes, a support team member responded with the information I needed. It turns out I was dialing the wrong number! The support team answered all my questions and went out of their way to help.”
Walling Data’s responsiveness and deep knowledge of both the product and the particular issues for educational institutions left a lasting impression on her.
“I have to tell you, I was very pleasantly surprised that they got back to me so quickly. I can’t imagine getting that level of responsiveness and personal service from the ‘big name’ vendors,” she said.
Walling Data is the longest-standing and highest-volume distributor of AVG Technologies solutions in North America. For more information about how to purchase AVG Anti-Virus, resellers and end users should visit http://www.avg-antivirus.net.