Seattle, WA, February 23, 2009 --(PR.com
)-- Direct Interactions, a provider of outsourced contact center solutions using work-at-home agents, announced the implementation of Wetpaint social publishing technology to aid their agents’ training, monitoring, and quality assurance. Wetpaint, a Seattle-based company, hosts these websites that provide a unique and easy-to-use interface allowing all users to contribute to the site’s content. Direct Interactions adopted Wetpaint as their learning management and project management solution in 2008 and have obtained positive results.
For many people with disabilities, working from home is an attractive career option. Hiring people with disabilities has reduced turnover and promoted an inclusive corporate culture. Through the use of Wetpaint technology, Direct Interactions provides online training solutions to support their distributed workforce. For clients, “home-sourcing” with Direct Interactions is an attractive alternative to offshore and conventional contact centers.
“Wetpaint technology has certainly had a positive impact on our business,” said Matt Storey, President of Direct Interactions. “A key part of our business is knowledge management and collaboration among remote workers,” he added, “Wetpaint improves our ability to work together internally as well as communicate directly with our clients.”
“We’re always excited to hear about the novel ways companies and people are using our technology,” said Ben Elowitz, CEO of Wetpaint. “It’s really quite rewarding to provide a platform that helps a company like Direct Interactions provide the disabled community these career opportunities, especially in this economic climate.”
The Wetpaint platform is easily customized for business applications. For example, Direct Interactions contact center team members can collaborate and exchange ideas in the Wetpaint discussion forum and the WYSIWYG page editing tools enable managers to easily review and enhance agent-published content to ensure quality. The company also uses Wetpaint to create skills assessments and provide other learning tools that reduce overall training costs. Finally, Direct Interactions creates Wetpaint sites in support of each client relationship, creating a portal for sharing reports, schedules, and knowledge.
About Direct Interactions Inc.
Direct Interactions delivers customer interaction solutions that utilize American agents working from home. The home-based agent model is a cost-effective alternative to offshore and conventional call centers. Direct Interactions utilizes innovative technology and rewarding business practices to reduce the costs of operations and gain a competitive advantage for our clients. By providing the most worker-friendly environment possible, Direct Interactions attracts the highest caliber talent. Direct Interactions is a proud member of the WSBLN, an organization dedicated to increasing opportunities for Americans with disabilities. More information is available by contacting Direct Interactions at (866) 773 3622 or visiting www.directinteractions.com.
Wetpaint is the leader in social publishing. With the world's largest network of over one million social sites and partnerships with major brands such as Dell, The Discovery Channel, Fox, HP, HTC, New York Giants, Showtime, and T-Mobile. Wetpaint offers the industry's most proven social publishing platform for mainstream users and businesses alike. Wetpaint is backed by Accel Partners, DAG Ventures, Frazier Technology Ventures, and Trinity Ventures. For company information, visit wetpaint.com.