thecentre:mk Shopping Centre Serious Service Award Winner is Cool About Going the Extra Mile...and the Extra Hour

Sebastian Giambrone from Gamestation is the latest winner of thecentre:mk’s Serious Service Award for February winning a Coca-Cola fridge for his efforts. Sebastian didn’t just go the extra mile he went the extra hour staying after his shift to provide excellent customer service.

Milton Keynes, United Kingdom, March 15, 2009 --( Sebastian earned praise from the customer he served for staying late to ensure he went away with everything he needed recommending an alternative product which would best suit his needs. The nomination described how “It’s not that often that you find someone who goes far out of their way to solve problems presented to them” and how Sebastian was “...a credit to himself and the company."

“This is really unexpected,” commented on Sebastian on being presented with his prize of a Coca-Cola fridge. “This is my job and all I tried to do was ensure the customer got the best product possible. I knew that I was due to go home but the atmosphere with the rest of the staff is so easy and friendly that it doesn’t feel like work. I just wanted to give the same service I always do, regardless of when my shift ended.”

Sebastian is now entered into the Annual Serious Service award and will be joined by the other monthly winners. The customer who nominated Sebastian also received a Coca-Cola branded fridge.

The Serious Service Awards aim to encourage customer feedback and highlight great customer service examples from retailing staff. Customers are able to nominate staff from individual stores recognising excellent customer service skills. Once nominated both the member of the public and the person nominated have the chance of winning prizes supplied by Coca-Cola.

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thecentre:mk is a regional shopping centre situated in the heart of Milton Keynes. With over 240 stores, cafes and restaurants all under one roof, it is anchored by John Lewis, House of Fraser, Marks & Spencer and Next. As the premier shopping destination in the region between London and Birmingham, Cambridge and Oxford, thecentre:mk enjoys around 30 million visits every year and is unrivalled in its customer service. Included in the overall proposition are civic spaces and events venues; City Square, Queens Court and Middleton Hall which offer a varied programme of free events throughout the year, including bridal shows, fashion events, motor shows and the award winning Christmas display.

The CACI Retail Footprint Report 2005 ranked thecentre:mk as the Number One Town Centre Shopping Centre in the UK.

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Mike Chambers
0870 890 2530
PR & Communications Officer